Crowne Plaza Birmingham City Centre, An Ihg Hotel

“My favourite stay in Birmingham”

I enjoyed my latest stay at Crowne Plaza in Birmingham while travelling for work. The room was very clean and well equipped., with a nice view of the city. The Club lounge was a convenient place to meet and just catch up after work. The breakfast was plentiful with a great selection of choices. Gre… more

I enjoyed my latest stay at Crowne Plaza in Birmingham while travelling for work. The room was very clean and well equipped., with a nice view of the city. The Club lounge was a convenient place to meet and just catch up after work. The breakfast was plentiful with a great selection of choices. Great service though out.

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“Our Perfect/Delicious Sunday Breakfast ”

We have visited this hotel for breakfast most Sundays for a long time now and, after to-day, feel i must put pen to paper, so to speak, to give a very big shout out for the whole of the staff. Every week i am in awe of the professionalism, friendliness/kindness and calm disposition of every member… more

We have visited this hotel for breakfast most Sundays for a long time now and, after to-day, feel i must put pen to paper, so to speak, to give a very big shout out for the whole of the staff. Every week i am in awe of the professionalism, friendliness/kindness and calm disposition of every member of staff, when considering the pressure they are all under due to, on most weeks, an incredibly large number of people to be served and looked after, which they all do with a smile. I said to the lady, whom i presumed to be in charge "i don't know how you manage". She smiled and said "No Problem". I noticed a little while later that she had put on a pair of rubber gloves and was helping serve behind the hot food counter in order to help the chef. Nothing, for any of them, ever seems to be a problem. We travel a lot to the Far East and always stay in the top 5 Star hotels. Your breakfast staff are certainly on a par and cope exceptionally well under imense pressure. I would like to thank them all. They are amazing and you must be very proud.

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“Just Fix the Lifts - otherwise excellent”

I spend a couple of nights a week in Birmingham but have not stayed in the Crowne Plaza for a good few years due to not enjoying it the last time I stayed there however on feedback of a work colleague who stays there regularly I thought I would give it a retry this weekend with my partner to try it… more

I spend a couple of nights a week in Birmingham but have not stayed in the Crowne Plaza for a good few years due to not enjoying it the last time I stayed there however on feedback of a work colleague who stays there regularly I thought I would give it a retry this weekend with my partner to try it out and I was glad I did. Parking was simple and plentiful in the multi storey and it was just a short walk up a few steps to the front door. £21 for 24 hours is reasonable for what seems to be secure parking so no problems with that. Check in was swift and the lady on reception (did not catch her name) noticed the Diamond Elite membership which is missed in a large number of IHG hotels, she informed me she had upgraded me and she got me checked in quickly. Room was on the 11th floor, room was large, bathroom was very nice and the bed was comfy. Views of grand central and beyond and overall the room was very good. The member of staff in the club lounge was exceptional (again I did not catch his name) but he was out of this world. Polite, would not allow your drinks to complete before bringing you the next one unprompted and was constantly walking around noticing what was required by any guest. The lounge is very small with not many tables, it was missing cider, it was also missing crisps and snacks but other than that no issues. We went out for the evening and on the return there were 2 security guards on the door and they were checking everyone's name and room as they entered which I rarely see in hotels nowadays but was good to see. Breakfast was very good. Eggs were being cooked live and there was a lot of choice available, one downside was the bacon was rock hard but otherwise no problems. Staff were very polite and again they walk around taking notice, as soon as you finish they take your plates out the way etc. The only major problem with the hotel and one that will probably not see me back for a while is the lift situation. I know from the numerous signs that they are installing new lifts however to have 4 lifts and 3 to be out of action on a weekend is ridiculous. It took 10 to 15 minutes to get a lift from the 11th floor to ground and it was even worse getting back upstairs. Not only was there only one lift working but even that lift was faulty as the door had to close 3 times before it would fully close and the lift move. They really need to fix that problem or at least get a couple of lifts working whilst they replace 2 rather than have 3 offline and only one working, it does not work for a hotel of this size. The hotel is good, the staff are exceptional everywhere in the building and when they fix the lifts I will certainly make this my go to hotel going forward.

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“Central”

Stayed here for 1 night when attending conference. Very central location which made it easy to navigate my way round. Staff were friendly and breakfast had variety. Porridge was probably best hotel porridge I have had. Room was slight cold and wouldn’t heat up even when I put heating on