Quality

“New Manager is a game changer!”

The new manager for the gym/spa is an absolute godsend! He has, along with his team Michelle& Kelvin, have got the place sparkling again! The poolside is free of razors and plasters, numpties and wee odour! It’s a pleasure to go in knowing it’ll be spotless! Ethan is 100% approachable, profession… more

The new manager for the gym/spa is an absolute godsend! He has, along with his team Michelle& Kelvin, have got the place sparkling again! The poolside is free of razors and plasters, numpties and wee odour! It’s a pleasure to go in knowing it’ll be spotless! Ethan is 100% approachable, professional, no nonsense, hard grafting guy who is an asset to the company! I just wish the usual men would shower before diving in the pool from the sauna & steam! Apart from that, it’s great 👍🏻

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“Surprising find”

Stayed a couple of times while visiting family in the area. First time we had a normal room on the first floor and the second we had a suite. The normal room which your standard room, it was very clean and more than adequate for our stay the second time we decided to upgrade and ended up with the… more

Stayed a couple of times while visiting family in the area. First time we had a normal room on the first floor and the second we had a suite. The normal room which your standard room, it was very clean and more than adequate for our stay the second time we decided to upgrade and ended up with the suite which is probably used for the bridal suite when they have a wedding. The room was enormous, there was a seating area, an enormous bed, I had to use a chair to help me get on it, it was so high. The bathroom was also enormous with a stand alone bath and a walk in shower which could have fitted 6 people with a waterfall shower head. This is the first room that it had toothbrushes and razors as well as the usual toiletries for you to use. There was also a fridge, coffeemaker and kettle. This room was on the ground floor, which does lead to an inner courtyard where people can sit and drink. I read this area can get noisy, but it was fine while we were there, there is a restaurant onsite, which we did not use. We had to pay a security deposit for the suite, previous guests had done some damage so now they charge the deposit, when you check out they will inspect the room and refund your card there and then, or you can leave and they will refund after they have done the room check. I can fully understand why they do this as they have spent a lot of money on the room. The hotel is close the a leisure complex with restaurants and a cinema and there is a Asda superstore as well. There is also an onsite pool and spa which we did not visit, but if we use the hotel again I would bring my swimming suit and use the pool. For the price, especially if you have a chain membership it is very good value for money and would recommend staying there and I would stay again when next in the area.

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“Hotel stay”

Comfortable bed and room. Shower nice and powerful. Over priced drinks. We’re in Newcastle not London! Food very dry and overcooked. Limited staff manning the bar. Breakfast good, but not a huge selection. Pool and spa area great for the whole family.