The Highfield Hotel

“ILL BE BACK!”

Well well well. Here I am again. Reviewing this incredibly hospitable establishment. This is my second time visiting and staying at the height of comfort, highfield hotel! Whilst I am here for yet another work trip, I felt as if I was staying with my old nanna, this was the level of comfort, cosine… more

Well well well. Here I am again. Reviewing this incredibly hospitable establishment. This is my second time visiting and staying at the height of comfort, highfield hotel! Whilst I am here for yet another work trip, I felt as if I was staying with my old nanna, this was the level of comfort, cosiness and warmth that the highfield delivers each time. Having strutted through the entrance like a sassy, poorly dressed drag queen, I took myself to the hotel check in, which was as quick and easy as getting me back to yours after a first date. I took my bags to my room which was easy to find and was greeted by pillows fluffier than the Angel Gabriel’s feathers, beds comfier than a fresh cloud moulded by Zeus, and a spacious warm bubble bath to help me utterly relax! Before I venture the great mission known as: dinner time. Whilst previously I had enjoyed a chicken steered bargain which was admittedly missing from the menu, my eyes grew wide and tummy even wider when I noticed the one. The only. Baked Camembert this was beyond delectable it made me feel as if my mouth had been re-born and my taste buds were virgin new once again! Gooey, cheesy, heaven. Accompanied with great customer service and delicious drinks. Stick a fork in me, I’m done!

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“Good, but could eaily be better.”

Reception was good, but when I got to the room there was no heating on. The receptionist apologised,changed some setting on the system and the heating came on. Unfortunately, I was on a quik turn around so it was still cold when I left, but toasty warm on my return, except for the bathroom, which … more

Reception was good, but when I got to the room there was no heating on. The receptionist apologised,changed some setting on the system and the heating came on. Unfortunately, I was on a quik turn around so it was still cold when I left, but toasty warm on my return, except for the bathroom, which never heated up. The room and its facilities were well presented and clean. Could do with some decaf coffee sachets in the refreshment offer Next morning I took some of my clothing out to the car, but on return to get the rest found myself locked out because of the timing of the electronic key. This was just after 9.30 am Sturday morning, when check out is up to 11.00. Found a member of staff who apologised and issued another key. I got the remaining stuff from the room and put in the car, then went to seek breakfast, which was all laid out when I started checking out, but was cleared away by about 9.45. Apparently if you have not booked a breakfast the produce is removed so that the area is cleared for when non reidents are allowed into the space at 10.00am. I had searched all the in room information the night before to find out the timings for breakfast, but there was no such information on any of the documentation there. Yes,it is on the website, but it should be readily available in the room. I discussed this with a member of staff who agreed with my point of view, but made sure I could get what I needed, so all was made good. My point is the staff, all of whom I found to be polite and helpful, should not have to appologise for the basic faillures of the sytems they have to operate within. Senior management need to adress these issues. They detract unnecesarily from the overall impression left on the customer, which no amount of staff aplogising can erase. These are niggles that should be adressed, but I woud emphasise, the room was clean and the staff exemplary, the stay overall was reasonable value for money and despite the above I would/will stay there again ( by which time i hope the niggles have been resolved)

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“Decent hotel, dreadful food”

My room was clean and rather nice. The bed was comfortable and the shower pressure was good. It was very quiet on the first night. Second night, other guests were partying in another room, so it was a bit less quiet. But it's honestly a decent hotel and pretty good value. However, I had the worst … more

My room was clean and rather nice. The bed was comfortable and the shower pressure was good. It was very quiet on the first night. Second night, other guests were partying in another room, so it was a bit less quiet. But it's honestly a decent hotel and pretty good value. However, I had the worst steak of my life. It wasn't badly cooked. It just tasted awful. I didn't eat half my plate. And the young waiter didn't know what blue meant nor - and that's more shocking - what a real ale was. That's because they don't serve any, I guess.

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