Stapleford Park Country House Hotel And Sporting Estate

“Fantastic hotel and wonderful staff”

We booked one of the most beautiful rooms in Stapleford Park Hotel. It was very elegant, well lit, and private. Before we received our starters, we were served with small warm fresh bread and butter. For the starters, we had English asparagus, Parma ham, and poached egg. The dish was amazingly co... more

We booked one of the most beautiful rooms in Stapleford Park Hotel. It was very elegant, well lit, and private. Before we received our starters, we were served with small warm fresh bread and butter. For the starters, we had English asparagus, Parma ham, and poached egg. The dish was amazingly cooked, full of flavour, and fresh! We had 3 different main courses: Roast sirloin of beef, Yorkshire pudding, duck fat roast potatoes; Roast leg of lamb, mint sauce, seasonal vegetables; Fillet of cod, fennel, peas, broad beans & baby gem. All of those dishes were perfectly cooked. The beef, lamb, and cod were very juicy and tender. For the desserts, we ordered Strawberry meringue cheesecakes, strawberry and cream ice creams. They were delicious and beautifully served. The staff was very friendly, welcoming and hospitable, particularly Sophie, Karolina and bar manager Przemek. Sophie and Karolina, who were looking after us during our 3 meal courses were very caring, helpful and professional. Przemek was making sure everything is served on time and on highest standard. It was the best service we have ever had in any hotel! Also, the hotel offers a lot of activities like: a beatiful pool with sauna and jacuzzi, a tennis courts, a spa and gym, a huge outdoor chess, a steam train and a grass hockey. There are beautiful and big gardens too. There is plenty to do in the hotel if you decide to visit. It was an incredible experience for our whole family! Highly recommended hotel!

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“Our recent stay at Stapleford Park”

Our recent stay generally lived up to expectation. Our room was fine, the food was excellent, the hotel setting was delightful and amenities were great. The spa treatments were especially good but what made our stay truly memorable was all of the hotel STAFF we encountered who without a single ex... more

Our recent stay generally lived up to expectation. Our room was fine, the food was excellent, the hotel setting was delightful and amenities were great. The spa treatments were especially good but what made our stay truly memorable was all of the hotel STAFF we encountered who without a single exception were friendly, welcoming, good at their jobs and made us feel valued, and ‘at home’. It was absolutely the staff who are indeed the jewels in this hotel’s crown. Special mention must go to the Bar Manager/Maître De and all the dining room staff. They were just lovely. We cannot fault them. We shall return to Stapleford Park. Pam Clark & Chris Child

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“Great food disappointing hotel”

Fantastic food , super spa and gym, wonderful ground but sadly poor hotel service . Firstly the positive here is definitely the food, amazing chef , we stayed for 2 nights mid week and the food was wonderful. Who ever does the cooking is highly talented. The Spa was also super , lovely friendly s... more

Fantastic food , super spa and gym, wonderful ground but sadly poor hotel service . Firstly the positive here is definitely the food, amazing chef , we stayed for 2 nights mid week and the food was wonderful. Who ever does the cooking is highly talented. The Spa was also super , lovely friendly staff and fantastic service. The grounds are beautiful. However having visited Stapleford for many years we felt disappointed at the hotel as it is certainly not offering the level of service for a luxury break . Firstly I had to phone several times to sort out the booking I wanted it to be perfect as our silver wedding anniversary. In our 3 days there not a single person wished us congratulations once . The booking had the wrong name but reception weren’t bothered and never changed it. Of course it doesn’t matter but it is a sign that they don’t seemingly care about the details In the past someone would meet you as you parked and take your bags. Now there is no porter so you can either cram in the lift of lug them up the stairs.They changed the times of our meals without asking us , luckily you get an email so I spotted it. You used to get your bedroom turned down and little chocolates left while at dinner but no longer. The following day we travelled to Birmingham stayed in a hotel owned by a big chain and the service was far superior at less than half the price. We felt so sad that having been so many times that the service in the hotel has dropped to a level that would certainly make us think twice . This is meant to be a luxury get away but the experience no longer reflects it. To finish though delicious food, great spa and beautiful surroundings.

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“Peaceful hotel stay at a luxury hotel before a life or death operation”

A beautiful stately home turned hotel. The public rooms are delightful . We enjoyed our stay with a couple of reservations. Our deluxe room was in the garrets. The room was large but quite underwhelming and certainly did not earn its delux status. A large bathroom BUT the tiling and bath surroun... more

A beautiful stately home turned hotel. The public rooms are delightful . We enjoyed our stay with a couple of reservations. Our deluxe room was in the garrets. The room was large but quite underwhelming and certainly did not earn its delux status. A large bathroom BUT the tiling and bath surrounds were grubby! The bath has brown stains on its base . Our bathrooms at home are certainly not like this and we don’t expect to find it in a 4* hotel. The grouting was brown pink discoloured in parts with black mould. (Photos)They need refurbishing ! We were moved on day 4 for the last 2 nights. I walk with a stick, there is a lift but one has to encounter several treacherous steps down from the lift and then more to reach the garret room. I wonder what provision is made for that floor when used for elderly and disabled with regards to evacuation, as lifts cannot be used. Has a risk assessment been carried out, if not it needs to be as I don’t believe this floor is suitable as it stands. Our new room on the 2nd floor was with a disabled person in mind in the bathroom and there was an emergency evacuation chair not far from the room. We did wonder whether we had been placed in the garret room because we had our dog with us. I can assure you he is accustomed to a luxurious home as are we! We ate once in the bar which was good and once a la carte. The a la carte for me was shocking. My husband chose fillet of beef which was good, I chose the lamb. The lamb and accompaniements were cold, the lamb hadn’t been trimmed with residual sinew and more appallingly a huge chunk of gristle sinew and tough meat made up over half of it. It was inedible. My lovely Waitress Claudia whisked it away and I chose the fillet in its place. My husband ate alone and then when mine was cooked I ate alone. My ordered side dish only came half way through my meal. Not four star standards I have to say! The fillet was good. We chose not to eat with you again. Waiter service breakfast was superb both with the staff and the quality of the food. On the morning of our departure I fluffed up the pillows on the bed and the inner pillow became visible. I am amazed that no padded pillow protector covers are used in this hotel. I removed four pillow cases and they revealed we had been sleeping on filthy fluffy pillows covered in human bodily fluids, yellow brown and pinkish stains, I felt physically sick.(photos) In a general note Housekeeping needs to go round the rooms everyday straightening lamp shades as most are skew whif this included bedrooms and public rooms. The wall lights aren’t straight. Light bulbs should be changed on the day they go out. The attention is in the detail. Now the excellent part - the Staff. They are your shining star! Particular mention to Claudia, Proy, Holly and Karolina. Nothing was too much trouble, their kindness, cheerfulness and sweet natures made us feel so welcome and that nothing was too much trouble. I hope the owners realise just what an asset they are to their organisation and they are well rewarded for it, for without them, you just have a building! . Every one of the staff at the hotel we encountered were delightful! Thank you to all of you!

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