Holiday Inn Express Southampton - West, An Ihg Hotel

“1 night stay before cruise”

All in all a pleasant stay. Clean. Dogs stay was great and food was lovely. Small observations are no orange juice at breakfast only apple juice provided. I don't like apple juice. Also shower head wouldn't stay upright so had to hold it up to shower. However clean. Staff excellent. No real complai… more

All in all a pleasant stay. Clean. Dogs stay was great and food was lovely. Small observations are no orange juice at breakfast only apple juice provided. I don't like apple juice. Also shower head wouldn't stay upright so had to hold it up to shower. However clean. Staff excellent. No real complaints

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“Another pre-cruise stopover.”

Another pre-cruise stopover. Arrived to find the hotel is now surrounded by industrial/warehouse units under construction. Gone are the days of being surrounded by fields and us bringing carrots to feed the horses. Still it is a one-nighter and you don't go to Southampton to see the sights! Check… more

Another pre-cruise stopover. Arrived to find the hotel is now surrounded by industrial/warehouse units under construction. Gone are the days of being surrounded by fields and us bringing carrots to feed the horses. Still it is a one-nighter and you don't go to Southampton to see the sights! Check in was welcoming, smooth and seamless. Room was hot but guidance notes were provided to keep the place cool in this unusual heat. Got a reasonable night's sleep and the reasonably spacious bathroom ticked all the boxes. Breakfast was standard HIE all-inclusive, but us cruisers know from previous experience to have it early before the marauding mobs arrive with their kids before going to Poultons Theme Park. Check out was smooth and we headed off to our ship. Will be back again next year.

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“Holiday INN Express Nursling Southampton, A Mixed Experience.”

I stayed at the Holiday INN Express Nursling Southampton between the 8th-13th September. My experience during this stay was quite a mixed one. Access to the Hotel: At the time of my stay, access to the hotel was via a slip Road off a large roundabout on a plot of land in an area adjacent to a buil… more

I stayed at the Holiday INN Express Nursling Southampton between the 8th-13th September. My experience during this stay was quite a mixed one. Access to the Hotel: At the time of my stay, access to the hotel was via a slip Road off a large roundabout on a plot of land in an area adjacent to a building site. The access Road to the hotel was semi-concealed as it was only accessible between an erected steel fence which is signposted and runs along the pathway next to the site being developed. No real issues here as the access Road, although partly concealed, is accessible. Reception and Staff: The hotel reception area was nice and clean, fairly well presented and quite roomy and the check-in was speedy. At the desk, I was engaged by a stony-faced young lady who struggled to crack a smile. I gave her details of my prebooking and following a few moments of silence, she put a card on the desk, pointed to it and said, "Your room number is on the back" I advised that I had a vehicle and asked if I should park in any particular bay. The young lady said I needed to input my vehicle details in the Tablet and pointed in the direction of the pad mounted on a stand whilst looking in the other direction. I am pleased to say that during my stay, I found the rest of the staff to be very pleasant, polite and quite accommodating, so the attitude of this particular young lady was by no means typical. The Room and Facilities: On entry to the room, I tried the lights and then the TV, but discovered the electrics were dead. I used the phone beside the bed to call reception and was advised by a very polite gentleman that in order to activate the electricity in the room, I needed to put my card-key in and leave it in the card-slot on the wall next to the door. This must be done every time you enter the room. The room was fairly clean, spacious and well presented except for the sofa-bed that had what looked to be fresh food stains on the surface. A wipe with a warm damp cloth would have easily solved that problem. The double bed was nice and sturdy and very comfortable. There was also a small desk and nice comfy chair present. The washroom facilities were nicely presented, clean and fitted with a spacious shower cubicle. The room would benefit from the introduction of a small fridge and perhaps an upgrade to a smart TV. Free WIFI is also available. Food: The buffet breakfast was plentiful in variety with the usual bits you might expect in a full English. The bacon rashers in the pictures used in the hotel advert, look nice and lean and of premium quality. What you see in those pictures would easily score 10 out of 10. What you are served on site is quite fatty, dry and very different from the advert and would struggle to make a 5 out of 10. The only plates available for breakfast were just a tad bigger than a side plate and quite smaller than that used for lunch. If this is an attempt to save money, I doubt whether this is working as the unintended consequence is that some of the guests were putting heaps of food on their plate and returning for more. I did mention the small plate size to one of the staff and was advised that the concerns raised would be passed on. Although lunch and dinner are available, I chose to eat offsite. On site Parking: Onsite parking spaces are plentiful and the bays are well marked out and accessible. WARNING!! At this point, I would like warn all potential guests that you should take great care to note the day and time you park your vehicle on site and ensure that it aligns with the duration of your input in the Tablet. Around two weeks after my visit, I received several penalty Charge notices for illegal parking in the hotel car-park. When I called the hotel to challenge this, I was advised that parking enforcement is operated by a third-party on behalf of the hotel. After a short conversation, I was advised to forward the details of the penalty charge notices to the hotel by email and they would get the charges cancelled. True to their word, this happened the following day. Taking all things into consideration, I would still stay there again.

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