Holiday Inn Express Southampton - West, An Ihg Hotel

“Great place to stay over.”

Welcomed by Ryan at reception who was very friendly and had a warm and pleasant manner. He quickly sorted us and the dog out and we (not the dog) were soon sat down drinking a glass of his recommended lager from the bar. Good location, not far from the ferry terminal with ample parking. Room was ... more

Welcomed by Ryan at reception who was very friendly and had a warm and pleasant manner. He quickly sorted us and the dog out and we (not the dog) were soon sat down drinking a glass of his recommended lager from the bar. Good location, not far from the ferry terminal with ample parking. Room was lovely, clean and warm with everything we needed. Staff at breakfast, which is included, were again friendly and helpful and the food good. Stayed before. We recommend and would definitely use again.

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“Best budget hotel we've ever visited!”

Pros: very friendly staff, easy check-in, big room, big comfy bed, ICE MACHINE in reception, nice breakfast, fast lift, great location... highly recommended! Cons: no air con, no fried eggs (only scrambled), walls a bit thin (could hear a toddler crying in the next room), some construction work ... more

Pros: very friendly staff, easy check-in, big room, big comfy bed, ICE MACHINE in reception, nice breakfast, fast lift, great location... highly recommended! Cons: no air con, no fried eggs (only scrambled), walls a bit thin (could hear a toddler crying in the next room), some construction work next door meant that the road coming in was only 1 vehicle wide.

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“Fabulous example within its classification”

Second time staying here. Hotel is clean and well organised. Staff are so welcoming and professional. All food was lovely and we were really impressed with the evening meal. The menu is not extensive but perfectly adequate for the establishment this hotel is. We all had something different from t... more

Second time staying here. Hotel is clean and well organised. Staff are so welcoming and professional. All food was lovely and we were really impressed with the evening meal. The menu is not extensive but perfectly adequate for the establishment this hotel is. We all had something different from the menu and everything we had was delicious. This really is the perfect hotel for a night's stay before catching a cruise, but would happily stay for longer. Thank you for a fabulous second stay. We will be back again.

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“Overpriced and poor standard”

Overall, a most disappointing experience although I will say the staff were all extremely pleasant and friendly. We were given a disabled room with an adjoining room, neither of which were requested. We experienced a lot of noise from the adjoining room and were woken up by small children shouti... more

Overall, a most disappointing experience although I will say the staff were all extremely pleasant and friendly. We were given a disabled room with an adjoining room, neither of which were requested. We experienced a lot of noise from the adjoining room and were woken up by small children shouting at 6:30am There was only a double bed and most hotels charging this tariff (over £150 per night) would provide a kingsize as standard The toilet door was squeaky which is annoying during the night when all it takes is one cleaner to report it and maintenance to apply one drop of oil. Rationing the amount of tea and coffee in the room when charging a premium rate is never acceptable. The food in the restaurant was disgraceful I ordered a chicken salad wrap but the few salad leaves had been encased in the wrap and then cooked for far too long so were barely discernible; there was no evidence at all of the yogurt, BBQ and mint dressing and although there was a decent amount of chicken filling it was dry and overcooked. Although sauce and vinegar were on the table I would have liked mayonnaise but no one came during the meal to ask if everything was alright and if we needed anything as they were so short staffed and too busy. I ordered a cider before our meal but all they had were three strange fruit varieties, not one basic dry apple cider. I spent a very uncomfortable night as the bed had been made up with two hard pillows on one side and two soft pillows on the other and we didn't realise until the following morning, My husband went to sleep before me and had the soft pillows I didn't realise there should have been one of each and just assumed that the pillows were uncomfortable, so I had a bad nights sleep.

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