Haselbury Mill Hotel And Restaurant

“Very mixed some good points but some very poor.”

Firstly the good points of this stay / visit. This is a very nice setting and would be even better is the spring or summer with decent weather when you could sit outside and even use pub which was not open at this time of the year ! Our booking was made by friends who had to cancel their stay due t… more

Firstly the good points of this stay / visit. This is a very nice setting and would be even better is the spring or summer with decent weather when you could sit outside and even use pub which was not open at this time of the year ! Our booking was made by friends who had to cancel their stay due to illness so it was not our choice but that is not a problem. On check in for our two night stay we asked if the room had a bath as my wife like a bath especially after a long walk which we had done earlier in the day. We were told there was a room available with a bath as the hotel was not full but we would need to pay an EXTRA £25 per night which we though was excessive especially as we were staying for two nights. We ate in the restaurant on the first night and the food and drinks were very good and tasty and the service could not be faulted. We especially liked the cheese board which we shared and thought was very good value and turned out to be a good choice for flavour and quantity. Breakfast on the first morning was good, well served and my full english was both hot and was served ready plated. So we move onto the second night and morning. As we had eaten here on the first night and the menu had not changed even the specials, so we chose to take dinner elsewhere. However as we had so enjoyed the cheese board on the previous night we thought it would be good on our to return to the hotel to partake of it again. We said we just wanted to order the cheese boaard and were directed to a small table directly adjacent to the bar even though other tables were vacant in the main body of the restaurant. After some delay the cheeseboard was served and was again as previous evening. I decided to take a glass of port to go with my cheese and my wife just wanted coffee. The young guy behind the bar poured my port and as it was the bottom of the bottle could not be bothered to open another bottle but emptied the dregs into my glass and said he would only charge for the one shot instead of the normal double. However on signing for the check I had in fact been charged for the dregs ! My wife had asked for hot milk with her coffee and we saw it was prepared from the machine but deposited on the bar and several waiters kept walking past so in the end my wife got up and fetched it herself. The service supplied by the bar staff and waitress was to say the least very indifferent and dismissive . I got the distinct impression we were treated badly as we had chosen to eat at another establishment and not here ! Breakfast the following morning was served upstairs in the upper part of the pub. This was a self service with a good full selection of items. However it was only just luke warm and the plates were stone cold as there was no plate warmer in site. We were told as was clearly visible that a "bulb" was broken and not working in the unit! Why was it not replaced? So much for customer service !

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“Care for those with mobility difficulties”

We are an elderly couple with some mobility issues and booked the Haselbury “suite’ as we always do when we stay away as “suites” usually have a much bigger space. There was no mention in the Hotel’s information about where it was. We arrived early and were told that housekeeping hadn’t finished th… more

We are an elderly couple with some mobility issues and booked the Haselbury “suite’ as we always do when we stay away as “suites” usually have a much bigger space. There was no mention in the Hotel’s information about where it was. We arrived early and were told that housekeeping hadn’t finished the room, which was fair enough. However we, were, effectively, told to go away and come back again later. When we returned we were led up two very difficult sets of stairs to the room. My wife was quite worn out. The staff member could immediately see our distress and offered to look and see if there was an alternative. She found one and, although it was quite small, we accepted it as it was ground floor, although in a separate building from the reception and restaurant. The room was small with smallest wardrobe we have ever seen and 2 armchairs that were, in our opinion, unusable. The tv on the wall was the smallest we have ever seen and we couldn’t even read the subtitles from the bed. The only toiletries on offer were in the small, walk in shower. Apart from disappointment with the rooms we did find the service very good indeed, although a little disappointed that we were unable to tip the best member of staff who had looked after us very well. The dinner was very good. The breakfast not so good , firstly because it was held upstairs, which was difficult for us, and secondly we had to fetch almost everything ourselves. It was also an extremely dark room. Overall, apart from dinner, it wasn’t a very good experience which only met with an average score due to the very good service received. Don’t think we will be visiting again..

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