Holiday Inn Express London Heathrow T5, An Ihg Hotel

“Pre flight stay”

This is a great value hotel if you are staying before or after a flight. Rooms are small but very comfortable, they have tea and coffee making facilities, laptop safes and ironing facilities. Check in was quick and efficient, Maria although a trainee was excellent and friendly, ensuring all of our… more

This is a great value hotel if you are staying before or after a flight. Rooms are small but very comfortable, they have tea and coffee making facilities, laptop safes and ironing facilities. Check in was quick and efficient, Maria although a trainee was excellent and friendly, ensuring all of our requests were met. Security on arrival was welcoming and helpful. The dining room is bright and tables well spaced. Vegan sausages were arranged by Lima , and Elana ensured we had all we needed. It’s always difficult to single out staff, but the 3 we interacted with represented their company in a very positive and professional way . Thank you

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“Would recommend.”

Very nice hotel with parking near Heathrow. Despite its name it’s a good 10 minute taxi ride from Terminal 5. You can book a private transfer at a machine in the lobby and whilst our journey to the airport was perfect our return driver had us waiting for an hour at the airport. Obviously this is no… more

Very nice hotel with parking near Heathrow. Despite its name it’s a good 10 minute taxi ride from Terminal 5. You can book a private transfer at a machine in the lobby and whilst our journey to the airport was perfect our return driver had us waiting for an hour at the airport. Obviously this is not the hotels fault so I haven’t marked them down for it. Just felt prospective bookers should know. The bed was comfortable, food and drink good and well priced and I would stay here again if flying from Terminal 5.

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“Good location / Nice hotel / Great extended car park policy”

Great location, clean hotel, nice staff and useful extended car park stay policy. Would definitely use this hotel again. Typical Holiday Inn Express set-up, identical bedrooms and breakfast which isn’t a bad thing when you sleep in as many hotel rooms as me and need a familiar nights sleep.

“Hotel fine- getting to or from it can be Intersting….”

This has been our go to hotel for a while when flying out of LHR. However, a recent trip was the first time we did it without our car. We got to LHR and had to get a cab to hotel- be warned a black cab from T5 is £35 (yes…£35!!) to the hotel- funnily enough they did not tell us this was a flat fee … more

This has been our go to hotel for a while when flying out of LHR. However, a recent trip was the first time we did it without our car. We got to LHR and had to get a cab to hotel- be warned a black cab from T5 is £35 (yes…£35!!) to the hotel- funnily enough they did not tell us this was a flat fee til we were underway! Stayed at hotel and all fine. Next morning back to T5 by taxi was fine with the booking machine in lobby (£20). After our week away, arrived into T5 about 11pm and went to get a black can again as we were exhausted and could not be bothered with anything but getting a black cab… but this time all the cabs refused to take us the short trip! How embarrassing it is to arrive back in the UK and your first experience is taxi’s refusing to take people to a hotel as it is not worth them doing it- they would rather wait for a ‘better’ fare. £35 to go about 3 miles is not good enough! I’m saying all this as if you choose to stay at this hotel, you need to be careful how you get to it if you don’t have a car. Luckily an uber picked us up, otherwise we would have been stranded at LHR late at night due to black cabs refusal to take us. The hotel is fine- but I’m marking it down as it seriously needs a shuttle bus to stop all this taxi nonsense! Bearing in mind we just came from Madrid where €33 gets you a cab to or from the middle of the city from the airport flat fee and it’s about 15 miles!

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