Leonardo Hotel Plymouth

“Exceptional Service at the Hotel Bar”

Great place to stay if you want to explore Plymouth. Exceptional Service by Ilian at the Hotel Bar. It’s clear that he loves his job, and that passion translates into every interaction he has with guests. He strikes the perfect balance between professionalism and friendliness, making everyone fee... more

Great place to stay if you want to explore Plymouth. Exceptional Service by Ilian at the Hotel Bar. It’s clear that he loves his job, and that passion translates into every interaction he has with guests. He strikes the perfect balance between professionalism and friendliness, making everyone feel valued.

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“Fantastic hotel, stayed many times for work and leisure, would not stay anywhere else in Plymouth, always a great night”

I checked into Leonardos last minute for a work meeting. Alice managed to get me a room, including Corporate rate despite being booked on the day of arrival. Cody upon arrival was brilliant and was quick/courteous and all round fantastic as I had a few extra requests (tooth brush, tooth paste, de... more

I checked into Leonardos last minute for a work meeting. Alice managed to get me a room, including Corporate rate despite being booked on the day of arrival. Cody upon arrival was brilliant and was quick/courteous and all round fantastic as I had a few extra requests (tooth brush, tooth paste, deodorant etc) as I didn’t have time to pack a bag. Chris behind the bar was just as great for recommending food and being a top host-could not recommend the staff enough!!! Plus rooms are clean, comfy and quiet.

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“Lovely hotel but restaurant service lets it down”

This is a lovely hotel and the buffet breakfast is really good. Restaurant food is lovely as well but what lets it down is the terrible service. There aren’t enough staff working with the same girl covering the front where you wait to be seated, taking orders and going off to the bar to get drink... more

This is a lovely hotel and the buffet breakfast is really good. Restaurant food is lovely as well but what lets it down is the terrible service. There aren’t enough staff working with the same girl covering the front where you wait to be seated, taking orders and going off to the bar to get drinks for people. The consequence of that was a long wait with the waitress forgetting to take peoples orders and then drinks not turning up. The food took ages as well Sort this problem out and you will get 5 stars

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“Comfortable and quiet hotel , so easy to travel around Plymouth from here.”

Perfectly situated for exploring Plymouth and all it has to offer, restaurants, shops , cinema , cafés, Barbican, the Hoe all within easy walking distance , buses and train station all easily accessible from here . Check in and out easy , staff very friendly and helpful, was travelling with ... more

Perfectly situated for exploring Plymouth and all it has to offer, restaurants, shops , cinema , cafés, Barbican, the Hoe all within easy walking distance , buses and train station all easily accessible from here . Check in and out easy , staff very friendly and helpful, was travelling with my granddaughter so safety was upmost for me , and we certainly felt safe here . Beds , pillows very comfortable, room very clean no complaints as best nights sleep ever for both of us , very peaceful and quiet rooms , lack of drawer space for 2 ppl for four nights was a pain but not major , room was large and easy to move about in . Due to staff shortages our room couldn't be cleaned ( four night stay ) but we were left a bag of clean towels and refills of sugar/ tea / coffee, a letter of apology was also left explaining the situation, I was find with this as room was fine , out most of the time. Breakfast was adequate, hot , plenty of choice, ran out of few items which was disappointing, didn't get any eggs as quhe so long and all gone by the time it our turn , plus eaten the rest of my Breakfast as would've gone cold, tables not cleared quickly enough, had to ask for cutlery and to wipe the table , again down to staff shortages. Didn't eat breakfast again purely because my granddaughter only ever has toast and jam with a cup of apple juice , while I think £13 is reasonable for the breakfast, I'm not paying the same for 2 slices of toast and jam , no fault of the hotel obviously. We had serious issues with door card never working , think it worked on the last day , but all issues dealt with promptly by staff . All in all very good experience, thought it was very overpriced for what is really just a massive travel lodge , rooms are very similar to the many Premier inns and travel lodges around the country. Saying this I'd definitely stay again if visiting Plymouth.

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