Marsh Farm Hotel

“Great Location for visiting the area - with excellent breakfast to boot!”

The rooms were clean and comfortable. Full English breakfast was very good - one of the best around. Staff members were helpful. Location was very convenient for us just on the outskirts of the town. The glass conservatory (right of the photograph) was a bit chilly (it was November!) so heating wo… more

The rooms were clean and comfortable. Full English breakfast was very good - one of the best around. Staff members were helpful. Location was very convenient for us just on the outskirts of the town. The glass conservatory (right of the photograph) was a bit chilly (it was November!) so heating would have been appreciated during breakfast. The main photograph makes you think that you are going to be staying in the old farmhouse, whereas our bedrooms were in a modern block further along. The rooms were fine except that there was nowhere to put stuff unless you wanted to hang it up in the wardrobe (not really appropriate for various things).

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“Disappointing stay”

Disappointed, don't be fooled by the photos and reviews. I made my booking when the hotel was under previous ownership. The photos and a lot of the reviews are from then. There are quite a few that mention a refurbishment but there is no evidence of this and we stayed in a room / block where photos… more

Disappointed, don't be fooled by the photos and reviews. I made my booking when the hotel was under previous ownership. The photos and a lot of the reviews are from then. There are quite a few that mention a refurbishment but there is no evidence of this and we stayed in a room / block where photos had been taken six plus months ago and the repairs still hadn't been done. The photos are misleading and the rooms are not like those. We were in a room with a double bed and they'd fitted a single bed in it as well - this was meant to be a twin room. The wardrobe is fully broken, the doors are at an angle and wouldn't move so we lived out of our bags. The radiator in the room didn't work albeit oil heaters had been left. The bath panel has come away from the bath. The shower head is broken and dirty and when turned on lots of black mold etc came out. The bathroom radiator has a slow leak. There were dirty toiletries from the previous guests. And what looked like food or blood on a wall. As we walked back to the room on our first night a rat literally ran a few inches infront of us from one side of the drive to the other. A radiator in a hallway is leaking, a wall panel has been pulled away - these are in photos from months before. The massive air con is very noisy. Staff stood outside our room on their breaks 24/7. We were not welcomed on check in, just asked to pay for the stay. Three times it took ten mins for any service at the reception/bar. The bar is expensive. Same on check out. We were not asked how our stay was. Everything was reported and they were going to look in to it. It looks lovely from the front and gardens but sadly this is not the reality. The hotel is quite run down which is a shame and needs lots of repairs and TLC. Windows have card etc where panes have been smashed. There are currently road works and the roundabout exit is blocked off. No warning of this from the hotel. So you can either drive through a very dirty, muddy and pot holed Flaxlands, putting your car at risk, or drive a four mile detour. This is every time you go out and back. The upside is the bed was comfy. This was a 'special' trip for my birthday, meeting up with a friend and it took us both hours getting there, this was not acknowledged either. So all in all quite a disappointing stay and experience. Am sure when all of the work is completed (if there is any work going on) that it will be a lovely place to stay. You need to improve your customer service though.

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