Sandman Signature Newcastle Hotel

“Incredible”

Absolutely fabulous! Upgraded me and my partner last minute as they space into a really nice room! He was so lovely and deserves some praise for excellent customer service! This was really last minute and he didn’t have to do it but he did! He’s so lovely

“Ok Hotel but with some issues that need resolving.”

We stayed for a long weekend 3 nights B&B. Overall it’s OK but I prefer to stay somewhere else and enjoyed my stay more in the nearby Premiere Inn just a few weeks back. Issues: You need to request to have your room cleaned. Which is fine and good for the environment but I didn’t realise this w… more

We stayed for a long weekend 3 nights B&B. Overall it’s OK but I prefer to stay somewhere else and enjoyed my stay more in the nearby Premiere Inn just a few weeks back. Issues: You need to request to have your room cleaned. Which is fine and good for the environment but I didn’t realise this would mean your room wouldn’t be attended too at all. So bins are not emptied, tea and coffee not replenished and bed not made. I found this odd. It’s more normal to not change the bed or towels until requested but to not tidy or replenish the room is odd. The lifts; are very busy morning and evening and will cost you time waiting if you are on a high floor. Stairs work well though! The other huge annoyance is the lifts talk to you loudly informing you “Mind the Doors, doors opening” “Mind the doors Doors closing”. I am guessing this might be helpful for the visually impaired. But it’s so loud and annoying and if your room is near the lifts you will listen to this repeatedly. I suggest they switch it off. It’s not on any other lifts I have used recently. Breakfast: was hugely disappointing. I couldn’t get a coffee. I am in shock it’s 2024 and they don’t have a coffee machine to make me a coffee. They offered only brown water in a huge steel dispenser. I wanted an expresso and asked the lady at the desk who told me they don’t have a coffee machine!? The only hotel I have visited in many years to not be able to make expresso. Food was low to an OK quality. Low quality cut bread and most things on display were ok but nothing special. Looked like a cost saving exercise breakfast buffet. I wasn’t impressed. Rooms are ok and if you have a normal room at the front facing the Stadium and ‘Stack’. You are going to be kept awake by loud music and general city noise. The attached ‘Shark’ sports bar is great if you want to watch some sports and grab a beer and burger. It does this well (breakfast not so). Staff are friendly and the hotels best asset. Location is also excellent. If you want to be near St James Park and north of the city. I won’t stay here again until they get a proper expresso coffee machine for breakfast, switch off the annoying announcing lifts (or turn down the volume significantly) and service your rooms daily without asking.

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“Too noisy”

Stayed here over a weekend and was quite disappointed with our stay. We checked in Friday evening and were given a room at the front of the hotel. The view of St James park was great however, even with being on about the 7th floor, the noise from the club opposite was deafening. The noise from th… more

Stayed here over a weekend and was quite disappointed with our stay. We checked in Friday evening and were given a room at the front of the hotel. The view of St James park was great however, even with being on about the 7th floor, the noise from the club opposite was deafening. The noise from the lift was also horrendous as we were right opposite it. We asked to move but found the staff unhelpful to start with, until I went down myself and asked and then they managed to upgrade us. The new room was great as it had a kitchenette although we couldn’t get the smell of food out of the room from the previous guests, even with the window open for 2 days straight! It’s a good central location but not sure the standard of the hotel is good enough to stay again, and the noise is definitely an issue. Shark club within the hotel is great for sports.

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“Comfy, but very noisy Saturday night at front.”

Positives- good staff on reception. Comfy bed. Cosy small room. Super shower. Negatives- 1 biscuit on kettle tray. So noisy I couldn't sleep till midnight when music stopped. Major problem this hotel has is the stack sports bar across road. What a racket till midnight. Saturday nights should come … more

Positives- good staff on reception. Comfy bed. Cosy small room. Super shower. Negatives- 1 biscuit on kettle tray. So noisy I couldn't sleep till midnight when music stopped. Major problem this hotel has is the stack sports bar across road. What a racket till midnight. Saturday nights should come with a warning on this side of hotel!! windows aren't good for noise reduction so you hear everything. Could hardly hear our tv! Our room was a stadium view so other rooms might not be as badly effected. Found the rooms a bit dated and needing a touch up. Not close as nice as the Aberdeen sister hotel. For the price I paid I didn't think it was value at all which was disappointing. Didn't use restaurant or bar so can't comment. Don't think I will use hotel again cos of price but if I do please be top floor and not facing stack/road.

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