Holiday Inn Express Newcastle Gateshead

“Great experience”

From the minute we walked in the door we was made to feel welcome Adam the duty manager could not have done enough for us always greeted us with a smile and so did all the other staff the room was very clean all the things we needed was provided breakfast was good plenty of parking you could tel… more

From the minute we walked in the door we was made to feel welcome Adam the duty manager could not have done enough for us always greeted us with a smile and so did all the other staff the room was very clean all the things we needed was provided breakfast was good plenty of parking you could tell the general manager was very proud of her staff when we was chatting with her we would love to come back 😀

less

“Good value”

We stayed for three nights and chose this hotel for proximity to the A1M and (by extension) the Northumberland coast. First impressions weren't brilliant: our room stunk of bleach and the toilet didn't flush brilliantly, but it was clean and tidy, comfortable and quieter than we expected. Breakfast… more

We stayed for three nights and chose this hotel for proximity to the A1M and (by extension) the Northumberland coast. First impressions weren't brilliant: our room stunk of bleach and the toilet didn't flush brilliantly, but it was clean and tidy, comfortable and quieter than we expected. Breakfast was also very good with more choice than we had been led to believe, and the staff were friendly and professional. It was easy to get a bus into Newcastle city centre as there is a stop just outside the hotel. All in all, it was a good stay and I would stay again.

less

“Walks paper thin!”

Arrived in the evening with my two young children. Hotel staff excellent, check in nice and easy. Was given a room not far off the end of the second floor. Room nice, no complaints. Beds comfortable. But walls are paper thin. I got to listen quite clearly to our neighbours until 12am. Followed by h… more

Arrived in the evening with my two young children. Hotel staff excellent, check in nice and easy. Was given a room not far off the end of the second floor. Room nice, no complaints. Beds comfortable. But walls are paper thin. I got to listen quite clearly to our neighbours until 12am. Followed by hearing the other side snoring ALL night. Also Sounded like a family with a few children down the hall running about shouting til about 1am. I think I got about 3 hours sleep max. Luckily when my kids finally got to sleep they slept through most of the noise. But it was a very late one for them. Not the night I had envisioned.

less

“Definitely lost its sparkle!”

Have stayed at this Holiday Express many many times over the years and am sorry to say our most recent experience was not the best. Not keen on the idea of dogs in hotels (except working dogs of course) - and no, I am not a dog hater! For this reason we do not want a ground floor room, even though … more

Have stayed at this Holiday Express many many times over the years and am sorry to say our most recent experience was not the best. Not keen on the idea of dogs in hotels (except working dogs of course) - and no, I am not a dog hater! For this reason we do not want a ground floor room, even though being older it would be easier for us. However, as long as there is a lift there is no problem. Since when have connecting doors become standard on the ground floor? Something I do not feel comfortable with, not least because of the compromised sound proofing. The room we were allocated after insisting we would not accept the ground floor was fine - comfortable and clean. My complaint is that when the lift broke down there was no explanation, apology or the offer of help with luggage etc if this proved a problem, which in our case it did (my husband has a serious heart problem and should not lift anything). The Reception staff were quite aloof (except for the chap from Liverpool - sorry can't remember his name - who was very friendly and helpful). We weren't even asked whether we enjoyed our stay or 'have a safe journey' upon leaving! Perhaps a little more training would be appropriate. We love staying at this particular Holiday Express when visiting the Northeast as we have always found it good value for money and it has the added benefit of nice restaurants on the doorstep but think we will be looking for somewhere else next time we visit. Sorry to give a negative review but all these little problems could so easily be put right - and it would definitely be a good idea to install a Service Lift as the general lift is overworked. Please don't allow what comes across as a disinterested attitude spoil what was always such a pleasant and successful Hotel.

less