Best Western New Kent Hotel

“To attend hospital”

I stayed to be near my husband while he was in hospital the staff were very helpful and understanding my room was a little tired but clean but good value for the price also very handy for the hospital. The hotel is situated on a busy road but is very quiet at nights.

“Our stay at Best Western Jesmond May 10th to 13th 2024”

Our opinion of this budget hotel. The room (double) we stayed in for 3 nights was adequate and comfortable, with a large bathroom. Tea and coffee making facilities in the room. However! The bedroom would benefit updating. Wardrobe space was not as fully clean as you would expect. It appears to have… more

Our opinion of this budget hotel. The room (double) we stayed in for 3 nights was adequate and comfortable, with a large bathroom. Tea and coffee making facilities in the room. However! The bedroom would benefit updating. Wardrobe space was not as fully clean as you would expect. It appears to have suffered a water leak in the wardrobe space at some stage, resulting in it smelt slightly damp and water damage to inside walls of the cupboard. One bed side lamp broken and not functioning. Bathroom blind cord broken so rendering it unusable. Empty bottle underneath the bed. Many stains on the carpets throughout the premises and in the bedroom. Wall paper peeling off in many areas of the bedroom. The room we stayed in was at the front of the hotel on the main road side, so when we had the bedroom windows open a lot of road noise was experienced during the night which made sleeping difficult. Bar/breakfast room nicely decorated and comfortable. Breakfast, brilliant value for the money served by an extreme friendly helpful staff member, nothing to much trouble for her. We used the bar once at night, drinks reasonably priced. We did not use the restaurant so unable to comment. The hotel location is close to metro station (approximately 15 minutes walk) and there are bus stops right outside the hotel to take you into town in minutes. Nice peaceful park opposite the hotel in which to relax (weather permitting). To sum up very competitively priced hotel, we had a very pleasant stay and would not hesitate to return.

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“Situation excellent - not enthused otherwise”

Staff friendly and helpful when there. The first evening we fancied a drink in the bar but there was no-one about and we had to wait for someone to turn up - "I was fixing a broken down TV" he explained. Another guest asked for bar area to have more heat. Room was OK if a bit limited in size. B… more

Staff friendly and helpful when there. The first evening we fancied a drink in the bar but there was no-one about and we had to wait for someone to turn up - "I was fixing a broken down TV" he explained. Another guest asked for bar area to have more heat. Room was OK if a bit limited in size. Breakfast good. Situation at end of Osborne Road suited us well and there is bus stop t right by the hotel and opposite. Restaurant served Indian food which we do not like so had to eat out elsewhere - but restaurant seemed very busy so others presumably like that. Two problems 1) No lift and stairs to our room quite narrow so difficult getting luggage to and from room. 2) Car parking limited though we did find a space when we needed it. We were visiting our grandaughter at University so probably be in a different part of the city next year. It has not reignited our use of Best Western hotels.

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