Mar Hall Golf & Spa Resort

“Friendly and warm welcome at Marr Hall”

1 I wanted to take a moment to express our heartfelt gratitude to Daniel, whose exceptional service truly made our stay unforgettable. On an evening when the kitchen had closed, Daniel went above and beyond to ensure that we had an avenue to get something to eat. His proactive approach and dedica... more

1 I wanted to take a moment to express our heartfelt gratitude to Daniel, whose exceptional service truly made our stay unforgettable. On an evening when the kitchen had closed, Daniel went above and beyond to ensure that we had an avenue to get something to eat. His proactive approach and dedication were nothing short of remarkable. Instead of leaving us to fend for ourselves, he stepped in and found a solution, showcasing his genuine concern for our well-being and comfort. Such actions are a testament to his outstanding character and unwavering commitment to guest satisfaction. Furthermore, Daniel's assistance extended beyond just that evening. He generously provided us with invaluable guidance on tourist attractions, ensuring that we made the most of our time in Scotland. His insights and recommendations were spot on, allowing us to experience some of the best attractions that Scotland has to offer. His local knowledge and enthusiasm were evident in every suggestion, and we felt incredibly fortunate to have someone so knowledgeable and passionate guiding us. Daniel's efforts did not go unnoticed. His willingness to go the extra mile made a significant difference in our overall experience. He exemplifies the highest standards of service and hospitality, and we are truly grateful for everything he did for us. Daniel is a shining example of what exceptional service looks like, and we wanted to take this opportunity to highlight and thank him for his outstanding efforts. His dedication and kindness have left a lasting impression on us, and we will always remember his excellent service. 2 We would like to extend our heartfelt thanks to Daniel McDougall, the longest-serving concierge at Mar Hall for his exceptional service during our stay. From the moment we arrived, he went out of his way to assist us with our bags, ensuring we felt welcomed and at ease. His extensive knowledge about local attractions was invaluable, guiding us to the best places to visit and making our trip truly memorable. His friendly demeanour and genuine warmth made a significant impact on our experience. It was evident that he takes great pride in his work, and his dedication to providing outstanding service did not go unnoticed. We deeply appreciated his kindness and warmth, which enhanced our stay tremendously. He is a true asset to Mar Hall, and we are grateful for his unwavering commitment to guest satisfaction and comfort. 3 We want to extend our sincere thanks to Victoria for addressing our concerns during our first stay at Mar Hall. When things did not go as planned, Victoria listened attentively to our issues and took action to ensure we felt heard and valued. Her thoughtful response, including offering us a complimentary night, demonstrated her commitment to exceptional customer service. Our second stay was extremely pleasant, thanks to Victoria’s dedication and professionalism. Her efforts turned our experience around, and we thoroughly enjoyed our time at Mar Hall the second time around. Victoria’s ability to resolve our concerns and ensure our satisfaction has left a lasting impression. We are grateful for her excellent service and look forward to returning to Mar Hall in the future, confident that we will have another wonderful stay.

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