The Midland Manchester - A Leonardo Royal Hotel

“Bed + Pillows 10/10”

Location: 9/10 Bed: 10/10 Pillows: 10/10 Shower water pressure: 10/10 Room lighting: 2/10 Well-placed electrical sockets: 10/10 Customer service: 8/10 The Midland was centrally located, only a 10 minute walk from Piccadilly and next to the tram. It’s a 5-minute walk to China Town (which is under... more

Location: 9/10 Bed: 10/10 Pillows: 10/10 Shower water pressure: 10/10 Room lighting: 2/10 Well-placed electrical sockets: 10/10 Customer service: 8/10 The Midland was centrally located, only a 10 minute walk from Piccadilly and next to the tram. It’s a 5-minute walk to China Town (which is underwhelming) and Gay Village. The hotel team was very friendly and helpful. The best part of the stay was really the comfort of the bed and the pillows were amazing – not like the standard pillows that immediately deflate should anything more than a feather land on the surface. Areas for improvement: natural lighting was non-existent in my room and the overall lighting situation was so poor, I needed to use my phone. That brings me to the electrical sockets. I appreciated that there were two accessible outlets on each side of the bed above the night tables – something that many hotels lack. The bathroom was small with your face practically in the sink given the too small toilet squeezed into the side. Storage was okay inside as far as placing shower caddy. Customer service was pretty good, the only reason I give it an 8 is because the concierge just stood there while we struggled to get our bags through the door. The least that could have been done was holding the door open, but he literally just watched. And that was if the concierge was even present at the desk as most of the times I didn’t see one (maybe he was helping other guests, just didn’t think we needed it). Recommendations: The room I stayed was outdated, though I believe the hotel is updating rooms in sections. The TV is very small and I would recommend that with the room updates, better lighting (or easily accessible lamps that do not require continuous manual movement to cut on/off) as well as USB/C-chargers within electrical outlets.

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“Afternoon Tea”

Can't really give an honest review as we were booked in for afternoon tea with Groupon. On arrival we were told Groupon had not sent the booking through even though I had written confirmation with me so if we stayed for afternoon tea we would have to pay for it. As it was a birthday treat for m... more

Can't really give an honest review as we were booked in for afternoon tea with Groupon. On arrival we were told Groupon had not sent the booking through even though I had written confirmation with me so if we stayed for afternoon tea we would have to pay for it. As it was a birthday treat for me my partner paid (£90.00). (Groupon would not refund us)

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“Beautiful property but with a really cold welcome and dysfunctional front office”

Hoteliers forget that the front office staff can make or break a guests stay, especially when it is so often that they are the single point of contact on an in/out business trip. I had an overnight flight to Manchester so got in early. I had no expectation of my room being ready but so often with... more

Hoteliers forget that the front office staff can make or break a guests stay, especially when it is so often that they are the single point of contact on an in/out business trip. I had an overnight flight to Manchester so got in early. I had no expectation of my room being ready but so often with hotels, if the room is ready even just a little earlier they‘ll kindly let you check in. This was not the case but I was told to swing by at 1pm. After lunch around 1ish when I did ask about check in, I was advised that they could make a room available at an additional cost. 2 hours seemed really futile by then as I had been there since 9am with that not being offered. I was checked in at 15:05 just to make a point seemingly. The staff came across totally pompous and uninterested. We had a large function there the next day in the venue yet they were hung up on a small issue completely missing the bigger picture. I also checked out an hour later and paid the agreed fee in order to do so. So short sighted. To add to this they don’t keep your card as a pre payment for a once off bill. they just keep swiping it so it was accommodation pre paid then a 1 pound tourist tax, lunch was billed separately then late check out. It was ridiculous.

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