Quay Apartments

“Excellent service”

I would like to express my sincere thanks for the excellent service I experienced during my stay at the hotel. I especially want to commend Katarína at the reception, who was incredibly kind, helpful, and attentive throughout my three-day stay. Upon arrival, she assisted me with my luggage, which m… more

I would like to express my sincere thanks for the excellent service I experienced during my stay at the hotel. I especially want to commend Katarína at the reception, who was incredibly kind, helpful, and attentive throughout my three-day stay. Upon arrival, she assisted me with my luggage, which meant a lot to me as I have issues with my legs and any help is greatly appreciated. Throughout my stay, she consistently made sure I had everything I needed and regularly checked in to see if there was anything more she could do to ensure my comfort. Her professional and caring attitude made my stay much more enjoyable. I will definitely return and recommend this hotel to others. Thank you to the entire team, with special thanks to Katarína!

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“Amazing Experience”

I had a great stay at Premier Inn Salford Quays, and one of the highlights was the excellent customer service from Nicola and Emanuele, who were working the night shift. They were incredibly attentive, professional. They were always approachable and helpful, ensuring I had everything I needed for a… more

I had a great stay at Premier Inn Salford Quays, and one of the highlights was the excellent customer service from Nicola and Emanuele, who were working the night shift. They were incredibly attentive, professional. They were always approachable and helpful, ensuring I had everything I needed for a comfortable stay. The hotel itself was clean, quiet, and in a fantastic location, but Nicola’s and Emanuele friendly attitude and dedication really stood out. Highly recommend!

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“Our Stay at the Premier Inn Manchester Salford Quays Hotel.”

Nine times out of ten, you can't go wrong with a premiere inn. This is true of the Premier Inn Manchester Salford Quays Hotel. We booked a Premiere Plus room and wasn't disappointed. The room was very clean and the facilities good too. We were on the top floor and the views across Media City were … more

Nine times out of ten, you can't go wrong with a premiere inn. This is true of the Premier Inn Manchester Salford Quays Hotel. We booked a Premiere Plus room and wasn't disappointed. The room was very clean and the facilities good too. We were on the top floor and the views across Media City were great. (We could even see Coronation Street!) A few little niggles though, (and I have never had these niggles before at the many Premiere Inns that we have stayed in.) On arrival, we asked if there were an early check in for our room. We were told that they couldn't accommodate us, which was fair enough and the staff member let us store our case, but then said, "OK, I must go, I need my breakfast" which seemed a little curt and off she went. Next morning breakfast was hectic ! We did go down around 8:30 so maybe it was "rush hour". We waited around five minutes to find a seat then tried to get something to eat. There were no cups for the tea and coffee and also no spoons or side plates but they did arrive after a few people asked. The old Premiere toaster lived up to it's reputation and took quite a while to brown the bread. The next problem was the lack of bacon for guests which formed another queue. The single person behind the counter did their best but was overwhelmed by the sheer number of guests. The black pudding was...Awful. The eggs very greasy but the scrambled variety was palatable if not a little watery. There was also a lack of brown sauce and ketchup so we had to take some from another table. To be fair, again, there was a shortage of staff and it rather spoiled things for us but all in all, they were trying their best under difficult circumstances. All in all, not the best Premiere Inn experience we have had but it hasn't put us off using their hotels in the future.

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“Wouldn't stay again”

First of all, you pay for parking as it's a public car park. Staff friendly and helpful. Room was clean and tidy No biscuits. You can top your tea, coffee and milk yourself from the foyer. If you can, stay in a top-floor room. People walk about like elephants. We could hear sneezing and n… more

First of all, you pay for parking as it's a public car park. Staff friendly and helpful. Room was clean and tidy No biscuits. You can top your tea, coffee and milk yourself from the foyer. If you can, stay in a top-floor room. People walk about like elephants. We could hear sneezing and nose blowing through the walls which has put me off Premier Inns for life. Disgusting. I actually can't believe how little consideration other people give to other guests in the vicinity. Guest above stampeded into their room above us at about 3am. What an idiot! Cheap and not cheerful place to stay. We had a riverside room so view was okay. We could see Old Trafford Football Stadium from our window which went along way to making us feel better. We ate out in the Beef Eater next door. Okay place. Basic menu. Got served stone cold chips. Sent them back. Cokes were good. No battered fish. Had run out. Hopeless.

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