Mercure Manchester Piccadilly Hotel

“Good overall stay”

Having read the reviews I wasn't looking forward to my stay however I was checked in by Deep who was very friendly and explained all the arrangements in place for me and location of my room and restaurant etc in great detail, in fact all the staff I came across from reception to the bar and restaur… more

Having read the reviews I wasn't looking forward to my stay however I was checked in by Deep who was very friendly and explained all the arrangements in place for me and location of my room and restaurant etc in great detail, in fact all the staff I came across from reception to the bar and restaurant area were fantastic, very friendly and warm towards me. I was given a room on the 12th floor with fantastic views across the city facing away from Piccadilly gardens, very little noise from outside though I found the window could use replacing. I believe my room had been refurbished but some fixtures and fittings could use updating such as the shower head as the water pressure wasn't great and the ceiling was quite low for a tall person using the shower. The bed and room in general was very comfortable with good amenities however no plug next to the bed was a little annoying. The worst part about the room is the lack of insulation as you could hear your room neighbours coming back late and having a conversation through the wall whilst trying to sleep! I dined in and had breakfast, the food choices and quality was good and I enjoyed it with a 241 cocktail offer overlooking the city. I appreciated there was a pool table at the bar too and the restaurant was very quiet so no service issues at all. Staff were very attentive and chatty which made the stay a pleasant experience. Would return again provided I had a similar room, if they could make some tweaks to the rooms it would really improve the experience.

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“City Break”

We stayed here for the weekend as the hotel were hosting an event with Ryan Giggs and Paul Scholes. The event itself was excellent and we stayed here as it was convenient to do so The location is excellent, a stones throw away from the nearest tram stop. The facilities were good, nice big room wi… more

We stayed here for the weekend as the hotel were hosting an event with Ryan Giggs and Paul Scholes. The event itself was excellent and we stayed here as it was convenient to do so The location is excellent, a stones throw away from the nearest tram stop. The facilities were good, nice big room with a good size bathroom. Only negative was the amount of tea bags they provide - could have had a few more We had a drink in the upstairs bar and the view was great- definitely get a window seat! Mikey was very attentive and made us feel welcome

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“Not a 4* hotel.”

Great location and all the staff were welcoming. Beautiful chandeliers in the function room. Attended a large event of approx 250 people. Only 3 bar staff on first night so wait for drinks was long. We had curry and rice for lunch, then the evening meal and lunch again the next day. Staff couldn’t … more

Great location and all the staff were welcoming. Beautiful chandeliers in the function room. Attended a large event of approx 250 people. Only 3 bar staff on first night so wait for drinks was long. We had curry and rice for lunch, then the evening meal and lunch again the next day. Staff couldn’t keep up with the numbers and kept running out of food. Not enough seating in bar/restaurant so people were standing to eat. No sugar in my room and paintwork was damaged in many places. The rooms looked tired. Used glasses and mugs didn’t get replaced and no sugar or coffee added to room after asking. Was a hotel member so a free drink supplied at bar. Did not feel anything like a 4* hotel.

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