Manchester Piccadilly Hotel

“Excellent service, very well located, need more lifts.”

I was very impressed with my stay at this hotel, which is superbly located next to Piccadilly station. The facilities all worked well, with the exception of the lifts - you need another bank of lifts for such a large hotel (I know, quite an investment, but it is a limiting factor and why it red… more

I was very impressed with my stay at this hotel, which is superbly located next to Piccadilly station. The facilities all worked well, with the exception of the lifts - you need another bank of lifts for such a large hotel (I know, quite an investment, but it is a limiting factor and why it reduces to 8/10). This apart everything was really good, especially the room which was large and very well appointed. The better view is from the London Road side, rather than the back of the hotel if you are fussed by the view (I always am) ask for the London Road side. I especially however want to call out the staff members - Cayley on reception and Lena in the bar who excelled in their customer service and engaging me in relevant conversation. Overall, well done.

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“Excellent, conveniently located hotel”

I really enjoyed my stay here. It's conveniently near Piccadilly station, the staff are friendly and helpful. As a Titanium member, I used SNAs to upgrade a few days before to a nice corner, top-floor junior suite. Emily, who works in guest relations & front office, is an absolute all-star. She's e… more

I really enjoyed my stay here. It's conveniently near Piccadilly station, the staff are friendly and helpful. As a Titanium member, I used SNAs to upgrade a few days before to a nice corner, top-floor junior suite. Emily, who works in guest relations & front office, is an absolute all-star. She's extremely helpful, knowledgable and friendly both in person and in the app, and she also was able to sort me out with an early check-in. There was a welcome bottle of wine, snack and personalized card waiting in my room, which was a nice surprise. The gym was good with plenty of cardio, some free wieghts, and some good resistance stations for arms, chest, and legs. I quickly popped into the M Lounge a couple times, where they had two hot dishes, a variety of cold stuff, wine, Becks on tap, and a few liquor bottles from 17:00 to 21:00. Many Bonvoy executive lounges have shorter evening food/happy hours and don't have liquor, so this hotel has the upper hand in that regard. Breakfast in the restaurant was also offered to me for free as an elite benefit and it had all the basics for typical UK breakfasts, plus an egg station. I will definitely stay here again.

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“Great stay, perfect location!”

Great location, this is the second time we have stayed here when attending a match at the Etihad - services are amazing, great breakfast, staff are so accommodating,and bonus with parking available! So easy to access the tram from the hotel - Will be returning again soon….

“Great in parts”

We definitely had a mixed back of experiences at this recently branded Marriott hotel. The service is definitely not the usual superb Marriott experience we usually see. Breakfast was rather chaotic and although busy could have been so much better with more staff training. We were upgraded due t… more

We definitely had a mixed back of experiences at this recently branded Marriott hotel. The service is definitely not the usual superb Marriott experience we usually see. Breakfast was rather chaotic and although busy could have been so much better with more staff training. We were upgraded due to our Titanium status to a large and airy suite, but again it was not the usual Marriott experience. The new club lounge is very basic and on our stay again was poorly staffed. There are some very helpful and friendly staff and the hotel is well positioned but there does need to be a big reengineering of all departments for this hotel to be classed among other Marriott hotels.

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