Crowne Plaza Manchester Airport, An Ihg Hotel

“CPP Shuttle Service used by Crowne Plaza did not collect passengersd”

Although hotel couldn't be faulted service from CPP Shuttle Service was extremely disappointing leaving a family with four very tired and cold children outside the terminal at 10pm having been assured any flight delays would be monitored and taken into consideration when original booking was made &… more

Although hotel couldn't be faulted service from CPP Shuttle Service was extremely disappointing leaving a family with four very tired and cold children outside the terminal at 10pm having been assured any flight delays would be monitored and taken into consideration when original booking was made & paid for

less

“Great hotel”

I had a beautiful time! The staff amazing! The breakfast! Beautiful! Lovely girls in the breakfast section,the irania girl forgot her name lovely girl! Thank you for looking after me . I love English breakfast and I miss the girls. See you !!

“A fantastic hotel for a holiday stop over, unfortunately freezing cold room, but superb hospitality.”

We recently stayed overnight at Crowne Plaza Manchester Airport prior to an early morning flight to Lisbon. Hotel car park was easy to find, with plenty of spaces. The location was excellent and convenient short walk to the airport terminals. Particularly impressed by the decor the Crowne Plaza h… more

We recently stayed overnight at Crowne Plaza Manchester Airport prior to an early morning flight to Lisbon. Hotel car park was easy to find, with plenty of spaces. The location was excellent and convenient short walk to the airport terminals. Particularly impressed by the decor the Crowne Plaza has been nicely refurbished, bright, stylish and contemporary, an inviting Open Lobby combining the front desk, restaurant, and bar, into a lovely area with a social atmosphere that was made extra special by the Christmas tree, beautiful and festive. The hospitality was great, the staff were very welcoming and our check in was easy and quick. Edward was very efficient and friendly, my IHG status was recognised and we received a room upgrade which was much appreciated. The bedroom was modern, immaculate, ample space, effective soundproofing and good amenities, tea and coffee supplies, complimentary bottles of water, and packs of biscuits. A huge Super King bed, very comfy but disappointed only had two poor pillows provided, extra quality pillows would have been preferred. The bathroom was clean, with a shower over bath combo and deluxe toiletries. Sadly a massive downside to our room was that we experienced a major issue with the heating, the room itself was freezing cold. I tried to adjust temperature but air conditioning unit didn't heat up the room, absolutely freezing just cold air blasting out therefore it was extremely uncomfortable and difficult to sleep. We wanted to have a good quality sleep before our early morning flight but unfortunately our sleep quality was disrupted by feeling that we were going to turn to ice !! we used all the towels as additional blankets, the funny thing is I always find hotel rooms far too hot! Pleased with this property's Club Lounge a very pleasant and comfortable. It was a perfect quiet space to relax anytime of the day as the lounge is open 24/7. The lounge was well stocked and offered a good selection of hot/cold drinks, snacks and fruits, also we enjoyed the Club Lounge happy hour, quality alcoholic drinks and canapés although the vegetarian options could do with improving. The service was exceptional, the lady who was serving in the Club was really nice and friendly, and did a super job in looking after us. On check out mentioned our concerns regarding the cold room but seemed, unaware to any fault. Hopefully our experience of a cold room was an isolated incident and next time we stay the room will be warm and toasty.

less