Ibis Liverpool Centre Albert Dock – Liverpool One

“Good view...everything else was okay”

We stayed on a busy Saturday night and managed to get a good rate. Rooms are basic but for what I paid, I can't complain. Staff on check in were friendly enough but coming from a customer service background I just expect to be wowed. Overall, it was fine for one night but nothing blew me away. I… more

We stayed on a busy Saturday night and managed to get a good rate. Rooms are basic but for what I paid, I can't complain. Staff on check in were friendly enough but coming from a customer service background I just expect to be wowed. Overall, it was fine for one night but nothing blew me away. I will say that we did have a great view

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“The guest rooms need some work”

The rooms in this hotel need a lot of work. While the location for this hotel is its saving grace they need to put some money into the rooms. We were on the first floor and our room overlooked part of the Albert Dock. I say part as we mostly saw a brick wall that was the overhead of the lobby entr… more

The rooms in this hotel need a lot of work. While the location for this hotel is its saving grace they need to put some money into the rooms. We were on the first floor and our room overlooked part of the Albert Dock. I say part as we mostly saw a brick wall that was the overhead of the lobby entrance. The colors on the walls were drab and there was NO artwork on any of the walls. You felt like you were in a prison cell. The televisions were tiny and it was very hard to get around these rooms. The bathroom - while the showers are very big the rest of the bathroom is not. You feel like you are in one of those tiny bathrooms on a cruise ship. No Do Not disturb signs anywhere - we had Housekeeping knock on our door several times to see if we had checked out yet. They only give you one towel as well - you have to go down to the front desk to ask for more. Its good we spent most of our time outside of our room but the rooms definitely need some work. Lots of cracks and holes in the walls. Your lobby is very nice now put some work into the sleeping rooms. I wouldn't stay here again unless they updated that. I preferred the Premier Inn across the street at Albert Dock from our previous visit. Bigger cozier rooms.

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“Good base but basic.”

Rooms are basic, bathroom could have been cleaner and the drains let a damp smell into the room. Unfortunately there is building work being done next to the hotel and the noise that “Storm Ashley” created was heightened do to an unsecured tarpaulin. The breakfast was ok but a bit overpriced if you … more

Rooms are basic, bathroom could have been cleaner and the drains let a damp smell into the room. Unfortunately there is building work being done next to the hotel and the noise that “Storm Ashley” created was heightened do to an unsecured tarpaulin. The breakfast was ok but a bit overpriced if you only want a small amount.

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“Good location, disappointing service”

Upon arrival at the hotel the receptionist lacked any professionalism or enthusiasm, no smile or greeting which is a really bad first impression. The room was ok but the sheets I feel had not been changed, my sister ended up getting head lice as a result. The only positive was the location, not far… more

Upon arrival at the hotel the receptionist lacked any professionalism or enthusiasm, no smile or greeting which is a really bad first impression. The room was ok but the sheets I feel had not been changed, my sister ended up getting head lice as a result. The only positive was the location, not far the main attractions. I would probably reconsider staying in another hotel next time I visit Liverpool.

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“Good location”

Great location, close to Albert Dock offerings. Bathroom sink leaked, was not attended to after reporting. Main hallway was smelly, desk staff and restaurant staff seemed terrified they would be asked to help in some way. Nice breakfast offering.