Crowne Plaza Liverpool City Centre, An Ihg Hotel

“Fantastic Hotel.”

This was our second two night stay here because we were going to see an evening show. The rooms are fresh, clean and extremely comfortable. Every member of the staff were smiling, pleasant and very helpful. The whole of the hotel has a lovely atmosphere. The spa and pool area is fantastic, looked a… more

This was our second two night stay here because we were going to see an evening show. The rooms are fresh, clean and extremely comfortable. Every member of the staff were smiling, pleasant and very helpful. The whole of the hotel has a lovely atmosphere. The spa and pool area is fantastic, looked after by friendly, professional staff. The restaurant service and food was excellent. We have already booked for next February and can’t wait.

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“Service with a smile”

This was our first stay in Liverpool and the hotel looked after us very well. Situated by Albert Dock, the Liver Building was next door. The staff were very welcoming and accommodated our every need. In fact, we found the staff service extremely good overall. The room was comfortable although t… more

This was our first stay in Liverpool and the hotel looked after us very well. Situated by Albert Dock, the Liver Building was next door. The staff were very welcoming and accommodated our every need. In fact, we found the staff service extremely good overall. The room was comfortable although the view of the main road wasn't exactly inspiring, but then, this is a city hotel within walking distance of the city centre. The aircon was efficient though we didn't use it much. Usual room amenities were satisfactory. Bit disappointed that there wasn't a heated towel rail in the bathroom. This resulted in having to use damp towels at some point. Not ideal in having to have fresh towels daily contradicting the hotel's green aspirations. The lights in the bathroom were positioned in such a way that your face was in shadow when you wanted to shave/apply make-up, despite the provision of a shaving mirror. However, the shower was very efficient! The breakfasts catered for all tastes and appetites and the evening restaurant provided great food.

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“Good but disappointed by the shower.”

Just returned from an overnight stay at Crowne Plaza Liverpool a good hotel conveniently located in the city centre. Check in and check out was easy and fast, all the staff we encountered made us feel very welcome, so professional and friendly. Absolutely loved the huge tree in the lobby such a str… more

Just returned from an overnight stay at Crowne Plaza Liverpool a good hotel conveniently located in the city centre. Check in and check out was easy and fast, all the staff we encountered made us feel very welcome, so professional and friendly. Absolutely loved the huge tree in the lobby such a striking feature creating a relaxing and rich atmosphere also a beautifully decorated Christmas tree. Our room was a King premium with lounge access, was tastefully decorated, had a brilliant river view, a good size, well equipped amenities and the bed was super comfortable. The bathroom was clean with a bath shower combination but the shower experience was terrible only had a fixed shower head, awkward height, poor water pressure, and difficult to get hot, not nice at all to be in. A real shame as a decent shower is a must and this one was shockingly bad, needless to say we waited until home to shower. The club lounge is nice but small, with a good variety of soft drinks, snacks and during the evening good choice of alcoholic beverages and canapés. Breakfast in the morning had a good selection, although the hot food was nothing special items luke warm and dry, comparing from my previous visits I was disappointed as the hot food in the buffet is normally very good. The coffee was nice and the service friendly.

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