Low Wood Bay Resort & Spa

“More about money than service……”

My wife and I stayed at the hotel for our mini-moon having got married 2 days prior to our stay. I included in our booking that this would be our honeymoon and was slightly underwhelmed to be sent a price list of additional purchases I could make to have additional items such as Prosecco put in our… more

My wife and I stayed at the hotel for our mini-moon having got married 2 days prior to our stay. I included in our booking that this would be our honeymoon and was slightly underwhelmed to be sent a price list of additional purchases I could make to have additional items such as Prosecco put in our room. First impressions on arrival were excellent. The facilities at the hotel are of a very high standard and the initial welcoming from the staff was very warm and friendly. Our room wasn’t ready when we arrived which was fine as we could still do the paperwork so we could just pick up our key when it was. We went to our room to relax before using the spa facilities. Sadly, this was not as relaxing as we’d hoped due to the constant barking from the dog in the adjacent room. Concerned we may be faced with a sleepless night,we reported this to reception and about 2 hours later were informed that all of the rooms in the main building were dog friendly and if we wanted to move to the other building we could… at an additional cost. We were then later told that the party were just staying for that one night (had we been told this when first mentioning the issue we wouldn’t have mentioned it further). We then later discovered without being told by the hotel that the other party had been moved… I can’t help feeling this could have been handled better. We also found the staff member who spoke with us about this matter to be very abrupt and borderline rude. The restaurants within the hotel were fantastic. The food quality was excellent and the overall service was good. We got the impression there were some newer staff in training as being asked what you want for a starter when taking your drinks order or what you want for desert when taking your mains order seemed a bit awkward. Nevertheless we cannot fault the overall dining experiences we had. The best aspect of this hotel by far is the spa. All of the staff could not have done more to make you feel relaxed and catered to. The thermal journey is excellent and very good value for money. My wife and I sadly came down with gastroenteritis on the second night meaning I was unable to attend the spa thermal journey we booked on the third day as I had not recovered enough. Alas, no refund could be offered for this even though my inability to attend was through no fault of my own.

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