Linthwaite House

“Wow!”

This place is truly top notch! The grounds were lovely and well kept! The room was one of the cleanest rooms I’ve ever stayed in. The complimentary duck food for the kids was a nice touch too! The suite was spacious and well done as far as decor! We would love to return one day! Dinner at the Henlo… more

This place is truly top notch! The grounds were lovely and well kept! The room was one of the cleanest rooms I’ve ever stayed in. The complimentary duck food for the kids was a nice touch too! The suite was spacious and well done as far as decor! We would love to return one day! Dinner at the Henlock was superb! Worth a visit for sure if you’re in the area!

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“Fabulous!…”

We visited today for lunch and it was fabulous. The hotel now serves food daily in its beautiful Bar & Conservatory. The hotel itself is gorgeous, decor is exquisite, amazing gardens and views to die for. Following drinks, we chose a main course and dessert for lunch. The food was fantastic, cooke… more

We visited today for lunch and it was fabulous. The hotel now serves food daily in its beautiful Bar & Conservatory. The hotel itself is gorgeous, decor is exquisite, amazing gardens and views to die for. Following drinks, we chose a main course and dessert for lunch. The food was fantastic, cooked fresh to order and it’s delicious. The desserts were on another level and I didn’t want mine to end..!! Service was friendly and attentive and nothing too much trouble for the 2 members of staff- Vitor and Jess. We will certainly return and I can’t recommend it enough.

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“Sad to say we were disappointed”

We'd been really looking forward to our stay, which was a treat from my husband for my birthday. Both of us had visited before but not since it was re-styled and we had picked Linthwaite so that we could try another Michelin-starred restaurant at the Henrock restaurant there. Sadly, although the ho… more

We'd been really looking forward to our stay, which was a treat from my husband for my birthday. Both of us had visited before but not since it was re-styled and we had picked Linthwaite so that we could try another Michelin-starred restaurant at the Henrock restaurant there. Sadly, although the hotel itself is lovely, and some of the staff were excellent, several things really let it down. On arrival we noticed a small sign stating 'reception' pointing to the left that was attached to the right-hand door of a set of double doors, so we assumed we needed to go through the left hand door. As we opened it, rather than a hello, or can I help, someone just barked at us that 'reception's that way'. Check-in was then slightly odd as we were told we'd be shown around the hotel, which would've been a nice touch had one of the two staff attending to us thought to offer to take our bags to our room or to keep them at reception whilst we were shown round. Instead, we had to keep hold of them which then meant the staff member showing us round kept saying 'you've got your bags with you so I won't show you this, can't show you that' etc, rendering the 'tour' pointless. Once we had settled into our room we went for a drink at the bar. No-one was behind the bar when we walked in so we were just stood at the bar looking at what was on offer and discussing what we might order. After around 1 minute, the barman walk led in and again, no hello, welcome, or what can I get you etc, just 'sit down please' . We were puzzled and my husband said 'could we have a drink' and the barman repeated again 'sit down please'. When we said we'd like to sit at the bar, he seemed annoyed. No other customers were around. The food at the Henrock restaurant was really good - we had the tasting menu and the service broadly good too, but twice during the meal we had to wait long enough for something that we said to each other 'they must've forgotten...' We also had an incident later in the evening where we were trying to get out to the outdoor seating area. We had seen another couple struggle with the door earlier. After several attemots, eventually I opened the door but had to use such force I injured my hand as it caught between the handle and frame. My fingers are still swollen a day later and it's sore to grip anything. It really shouldn't be this difficult for guests to access the outside tables, especially as the door in question is a fire exit. Finally, we were told on arrival that our breakfast would be at 9am. In all honesty, I couldn't remember for sure if they had contacted me and asked us to choose a time in advance or if 9am was dictated to us, but in any case, since we made the hotel booking, a work commitment came up for my husband that meant 9am would be too late, so we asked at reception after dinner whether we could change it to 8am. Without even checking any records, we were told no as the hotel was fully booked. Not 'i'll see what i can do' or 'I'm sorry but...', just 'No, you can't change it as we're fully booked'. My husband turned to me and said we might have to skip breakfast then as otherwise he'd risk being late. Only then did the person behind reception check and after a few clicks decided he could move our breakfast time after all. Breakfast was very nice (although when I asked for a top up of tea they gave me a different type of tea than I had had the first time) but as there were only a handful of tables occupied and several staff present, it was evident that us changing from 9am to 8am should never have been treated as an issue. The room was very nice and well-appointed. It was small but that isn't an issue for us. A minor thing, which we'd only mention because it adds to the other issues, was the black mould around the bath and the broken, marked bath panel - both very easily and cheaply put right and no excuse for in a hotel like this. Overall, whilst we enjoyed the meal, some staff were very good and the hotel itself is lovely, due to the issues above, which were mainly about the attitude of certain staff, we left disappointed and with a bad feeling, wishing we'd spent our money going back to somewhere we've enjoyed previously instead.

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