Gilpin Hotel & Lake House

“Excellent Lunch”

Excellent lunch at Gilpin Spice yesterday, good atmosphere with the chefs happy to chat in the open kitchen. Helpful and chatty waitress from Canada - Small plates :- Fried chicken and pakora and the sweetest paneer Then ox cheek penang and succulent pork belly with pak choi and amazing fried ric… more

Excellent lunch at Gilpin Spice yesterday, good atmosphere with the chefs happy to chat in the open kitchen. Helpful and chatty waitress from Canada - Small plates :- Fried chicken and pakora and the sweetest paneer Then ox cheek penang and succulent pork belly with pak choi and amazing fried rice - all excellent Ginger pudding slightly under spiced but that was only small negative.

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“Wonderful experience”

This was our second visit to the Gilpin to celebrate two birthdays with dinner at the Source restaurant . We had a wonderful time . All the staff we met were helpful and friendly from the gentleman at the check-in cabin , to the restaurant staff including the Sommelier and the Italian waitress who … more

This was our second visit to the Gilpin to celebrate two birthdays with dinner at the Source restaurant . We had a wonderful time . All the staff we met were helpful and friendly from the gentleman at the check-in cabin , to the restaurant staff including the Sommelier and the Italian waitress who had served us the year before , to the breakfast staff . Top marks to all . We had a dog friendly room - Catbells- which was extremely comfortable and had a private , dog-proof , patio/ garden for the collie who was able to stay in the room while we ate . All in all a lovely experience and we hope to return.

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“Great festive getaway”

We had a wonderful stay at the Gilpin Hotel and Lake House. We had booked a junior suite which came with its own hot tub in a little garden area. Positives - The biggest plus of the Gilpin is its staff. After three nights it felt like we had made friends with so many of the people who worked there… more

We had a wonderful stay at the Gilpin Hotel and Lake House. We had booked a junior suite which came with its own hot tub in a little garden area. Positives - The biggest plus of the Gilpin is its staff. After three nights it felt like we had made friends with so many of the people who worked there. Firstly there's Lorraine who welcomed us at the front desk. She was a pleasure to deal with and, upon raising an issue with her, she was diligent in arranging for those issues to be addressed with the relevant staff. Also, two of the waiting staff we wanted to specifically call out are Grace and Caroline- both of them struck the perfect balance of fun and friendly mixed with the formalities you would expect of a 5* hotel. And lastly, to the spa Olivia did a great job in all of the treatments we had. Other notable mentions: Charnice and Laura. - The decor feels luxurious and very relaxing. Very suitable for the festive season. - There are two restaurants, Source and Spice. My fiancé and I are quite fussy so we mainly ate at Spice but we really enjoyed the food there. - The hotel is situated in a beautiful part of the country. I won't put it as a negative but I would say the hotel is most suited to those that can drive. It doesn't have easy access to nearby towns or walk paths unless you can drive.  - After raising said issues earlier, the staff were very proactive in remedying the situation remediating the situation with us. It was nice because rather than wait for a complaint about anything in particular you can tell they just want to show goodwill proactively. A fantastic customer service experience in that regard.  Negatives - On the aforementioned issues, I will say the front of house staff such as Lorraine did a fantastic job of listening to our comments and delegating to the appropriate team for action. I will say however, the team responsible (cleaners) for addressing said concerns did not address the issue at hand in an adequate way on first attempt. I will note the front of house team could not have been more understanding and the issue was ultimately resolved. - Inconsistent table service at times, particularly in Spice, one of the mornings we had breakfast and in the lounge area. - Due to where the Source dining room and kitchen is in relation to the lounge, it could sometimes feel like you were interrupting the service staff when you had to walk through the service area. This is a fairly minor point but just worth mentioning. Overall - We would recommend people consider the Gilpin as a holiday destination, especially if you are looking to relax. We have enjoyed it as a festive getaway. We wouldn't describe it as seamless an experience as some other 5* hotels we have been in but there is an overall sense of warmth and friendliness which is not always the case in very formal establishments, and the staff have overall been the greatest pleasure to get to know.

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“A glorious experience”

A glorious experience that’s very hard to fault! The staff are absolutely first class without exception, the general ambience is highly professional and very pleasant. our room – the junior suite – was lovely. The food in“the source“ is exceptionally good although very pricey. We also tried the “… more

A glorious experience that’s very hard to fault! The staff are absolutely first class without exception, the general ambience is highly professional and very pleasant. our room – the junior suite – was lovely. The food in“the source“ is exceptionally good although very pricey. We also tried the “spice“ on our second night and the food there is of a very high standard and less expensive. Service was excellent in both places. Our bed was a little bit bouncy– so one would disturb the other if getting up in the night but otherwise the room was delightful and we indulged ourselves in the hot tub which was superb. It was also very nice to arrive and find the hot tub already at temperature. There is a small grand piano in the bar which I’m afraid I played after a lot of alcohol… to be honest it was nice to have a piano which wasn’t forbidden to residents, although I’m not entirely sure that the other residents had as much fun as we did 😬. I offer my apologies from a safe distance We had a wonderful time at this hotel and will definitely return.

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