Beech Hill Hotel & Spa

“Depends how much they are charging for a room and whether rooms are being renovated”

Stayed here for a 1 night stay using a buyagift voucher bought for our engagement. Lots of recent negative reviews which I think depends how much you’ve paid to stay. Looking at the prices on the website I think I’d also be leaving 1 star had I of paid those prices. As others have said the hote… more

Stayed here for a 1 night stay using a buyagift voucher bought for our engagement. Lots of recent negative reviews which I think depends how much you’ve paid to stay. Looking at the prices on the website I think I’d also be leaving 1 star had I of paid those prices. As others have said the hotel itself is in need of lots of work and modernisation. Very outdated bathrooms, tiles missing from bathrooms/in steam room in spa etc. Some bedrooms seem to suffer with damp and mould all over the bathroom ceiling in our bedroom. The rooms also seem to have fairly thin walls so didn’t sleep particularly well. Lovely views from patio doors from the bedroom though. The location, views, staff and food was all excellent and would get 5star but the state of the rooms for the cost on the website would be 1star. The food was excellent in the restaurant and as was the service from staff, they were very attentive and building rapport with their customers. We went for the belly pork and sticky toffee pud for dessert which was divine. Continental breakfast was served which there were plenty of choice from yoghurts, fruit, cereals, toast and fresh pancakes made in a machine. Or the choice to pay for a cooked breakfast which looked very good! Every staff member we met was lovely from reception, restaurant, bar and spa staff. The bar man probably worked the hardest from manning the bar, taking drinks to tables, taking food to those dining in the bar, collecting plates and delivering room service! The views from this hotel with the spa was what resulted in me leaving 4star.

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“Great views, tired hotel.”

Sept 9th 24 - Sept 14th 24 Booking Ref BB24041813966474 Good stuff ... Great view from our room patio doors, and from the restaurant terrace. Good bar food on the evening menu. Good pool area in the spa. Evening bar staff friendly and helpful. Bad stuff ... Tired decor, furniture, and fixtures t… more

Sept 9th 24 - Sept 14th 24 Booking Ref BB24041813966474 Good stuff ... Great view from our room patio doors, and from the restaurant terrace. Good bar food on the evening menu. Good pool area in the spa. Evening bar staff friendly and helpful. Bad stuff ... Tired decor, furniture, and fixtures throughout, looks like about ten years since anything was replaced or redone. Mouldy curtains in the room. Mouldy shower head in the room the day we arrived. Complained, and it was cleaned the same day, but surely the cleaners should be checking that sort of stuff ? Gardens are poor, if they employed a gardener in the past it looks like they sacked him two summers ago. The pictures online showing lovely gardens and lawns must be at least five years old. Car park is full of potholes - not great when it rains. Reception staff or billing processes not on the ball - our bill was not accurate with regard what we had on each day. Some of the breakfast staff not on the ball - items on the continental breakfast selection ran out regularly, but it took about quarter of an hour (or a prompt from a guest) before the staff realise and replenished. The breakfast had no bread rolls on the Saturday morning, one of the busiest mornings of the week. Obviously no forward planning on the Friday night or nobody on the ball to try a local bakery early Saturday. We paid the best part of £1500 for all that, plus £20 a day to access the spa - not worth the monry. We heard that the hotel had just been sold to a local businessman, who is planning a £4.5m refurbishment - every penny of that sum will be needed to bring this hotel up towards "very good", never mind the "luxury" tag which it claims.

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“Hotel tired and in need of repair 2/10. Outdoor Jacuzzi and views 10/10!”

Firstly… we paid a reduced price of £142.50/ night and we stayed for two nights. The price I feel is why I put a 3 stars because if I’d paid more it would’ve been a 2 star for this ‘luxury’ hotel. We regularly visit spa hotels away for 2 nights and feel this didn’t quite live up to the expectation… more

Firstly… we paid a reduced price of £142.50/ night and we stayed for two nights. The price I feel is why I put a 3 stars because if I’d paid more it would’ve been a 2 star for this ‘luxury’ hotel. We regularly visit spa hotels away for 2 nights and feel this didn’t quite live up to the expectations of a 4 star ‘luxury’ hotel. But wouldn’t take much to bring it up to standard of a 5 star hotel. Good points… Outdoor Jacuzzi and spa and views of Windermere. Amazing selling points that lived up to their photos online. All staff were good at making us feel welcome. Bar staff in particular great considering they had several roles and always on their own. Lobby / bar / terrace / bedrooms were all kept clean and tidy. Close to Bowness for amazing bars and restaurants. We got a taxi into Bowness and back with no problems as there is no near by bus service. Continental breakfast was ok. Cooked breakfast great. Amazing hot chocolate! Bad points… The highlight of my spa weekend away is always a full body massage. We attempted to book before we arrived but the online booking system didn’t look like it was working (it still looks broken now). We asked at reception but they said ask at spa reception. Except we saw a note in spa reception saying that there’s no receptionist as they were in with clients. Eventually found a staff member who said there’s limited availability but then later said all treatment slots for the next two days are fully booked up!! She was very apologetic but I was extremely disappointed. I’ve never not been able to book a treatment before. On checking in there was a great emphasis on asking us if we were dining in their restaurant ’as it gets booked up early’ but no similar consideration was made for treatments/massages. We also had to use the same dressing gown for two days as only the towels are replaced which made for a damp visit on the second day. It is also not made clear enough that there is an extra charge of £20/person to use the spa facilities. However we seem to have received a better deal than others as it was £20 for the duration of stay at anytime. It is not made clear enough that breakfast included is a continental breakfast and an extra charge for a cooked breakfast. I’ve never come across this before. Please amend your photos on booking.com! No iron /ironing board in room which I expect as standard in a 4* luxury hotel so was unable to wear clothes I wanted as the iron was delivered on the morning of us checking out. ‘Extra large bed’ is just two single beds together but no mattress topper was used so we kept falling down the gap..! Beds individually however were comfortable. Some areas of the hotel are honestly beautiful. But others are in desperate need of repair. Our balcony was full of mould and looked like flooring would give way at any time, wood railings in extreme poor state of repair. Bathroom was extremely small and no where to hang towels, quite odd considering the room was quite large and spacious. Bedroom and bathroom complimentary items in room were poor. Bedroom Decor was lovely but some furniture looked like cheap flatpack that could collapse (wardrobe & drawers). When settling the bill and checking out, staff were pleasant and friendly but no attempt was made to ask if we’d had a good stay or opportunity given to offer feedback. Not necessarily bad point but… don’t come to this hotel if you struggle with stairs! Due to its slanted hillside location built until the rock, there is no lift and lots of stairs! We booked a luxury spa break hotel. Without the good weather, Windermere views and the outdoor jacuzzi this would’ve been a 2 star review. Effort is noted on the maintenance work being completed so I hope in a few months time this will be back to a 5* review for someone else 🤞

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