B&B Hotel Inverness

“Great stay”

I had a great stay with pentahotel in inverness with my friends. Staff was very friendly and experienced great hospitality. The rooms were quiet comfortable. We had a birthday party at the hotel which was celebrated well. After the stay returned back to Edinburgh.

“Comfortable contemporary hotel near bus and train station”

We stayed 2 nights on a Rabbies Outlander Tour. The hotel’s reception area is also their bar. We were originally given a handicapped room on the first floor and changed to a room on the 5th floor. The room was very quiet with comfortable beds and pillows. Their were breakfast had a wide selectio… more

We stayed 2 nights on a Rabbies Outlander Tour. The hotel’s reception area is also their bar. We were originally given a handicapped room on the first floor and changed to a room on the 5th floor. The room was very quiet with comfortable beds and pillows. Their were breakfast had a wide selection of choices including gluten free bread. The hotel’s location was close too the river and many restaurants and grocery stores. I would recommend this hotel for a brief stay in Inverness.

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“Average experience and not that great”

Overall experience is not that great. Some how while booking the price was indicating the charges include breakfast however on check in we were told breakfast is excluded. The front staff lacks smile while they are speaking to the guest. Room service is not up to the mark. Room condition is okay a… more

Overall experience is not that great. Some how while booking the price was indicating the charges include breakfast however on check in we were told breakfast is excluded. The front staff lacks smile while they are speaking to the guest. Room service is not up to the mark. Room condition is okay and not that great. Housekeeping to be done only if u inform front desk before 8 am. If you are to inform then your room will remain uncleaned. The price seems to be very high.

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“Meh”

First the good. The place is very nice, clean and well appointed. Beds are comfy, curtains block the sun which is important in summer when it’s light out til 10 and the sunrise is at 5. Very modern, pleasant bar/lobby. Hotel smells lovely. Lobby has fruit water for guests. Showers are nice- althou… more

First the good. The place is very nice, clean and well appointed. Beds are comfy, curtains block the sun which is important in summer when it’s light out til 10 and the sunrise is at 5. Very modern, pleasant bar/lobby. Hotel smells lovely. Lobby has fruit water for guests. Showers are nice- although weird. The wall behind the glass is peeling but it’s sealed in so it’s fine. Hotel is close to the rail, a short walk. Now the challenges. While the staff was trying their best, this place has poor organization. You sit down to eat at the restaurant and if you don’t tell them to come take your order they may not. We did that, still sat for 20 minutes before someone came to take our order, took it, brought our drinks and then returned to say the kitchen had stopped taking orders because a large group was coming down in 10 minutes and the oven was too small. They told us we had to wait 1 hour 45 minutes for our meals. They refused to serve us, despite traveling with an elderly person who could not easily walk around the block to find another meal. We had to leave in search of food. This is despite having asked the day before if we needed to book our meal. We were emphatically told no, even though they had clearly already booked the other large group for a meal, and the kitchen could not service more people. This is what I mean my poorly organized. The kitchen had not communicated with the staff, so they gave the wrong information. Also, despite checking ahead several times and being told we could sleep 3 in one of the rooms, when we arrived we learned we could not. We were traveling with our son, making this difficult. Then, we took a third room but they booked it far from the other. We then discovered our third room had adjoining doors- so we asked to move my son to the adjoining room. They did, but that’s something they should have known and arranged first. There is just little thought on customer service here. Overall would not stay here again.

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