The Cliff Hotel

“Shout out to Dio”

We’ve given 5 stars purely on the service from a gentleman called Dio, he was so friendly and attentive to all customers. 5* Dio! Pulled pork was great will definitely be back for that. Only let down was that somebody was physically sick on a restaurant table (due to alcohol not food) and they we... more

We’ve given 5 stars purely on the service from a gentleman called Dio, he was so friendly and attentive to all customers. 5* Dio! Pulled pork was great will definitely be back for that. Only let down was that somebody was physically sick on a restaurant table (due to alcohol not food) and they were not asked to leave by the manager, despite people dining around them. Maybe Dio should be the manager!

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“We would go back but....!!!”

I can only say how it was! Arrived to be told that the early check in we had booked wasn't on the system ( although the restaurant bookings I made at the same time were, uhmm) so had to wait while our room was serviced. Room 104, balcony with seaview was clean and tidy with fans, big comfy bed an... more

I can only say how it was! Arrived to be told that the early check in we had booked wasn't on the system ( although the restaurant bookings I made at the same time were, uhmm) so had to wait while our room was serviced. Room 104, balcony with seaview was clean and tidy with fans, big comfy bed and bottles of water. The balcony was no where near what we expected. About 18 inches deep with very old bistro table and chairs with a massive Aircon pipe right outside that made terrible noises. We reported this to the Manager Carl who took everything on board but nothing can be done about it and you certainly can't leave the balcony door open. Booked restaurant for 7pm walked in and could see no check in point. We approached a member of staff and said we had a table booked and were told to just sit anywhere and a menu would be provided. 20mins later, no menu and no one had asked if we wanted drinks so my husband went up to the bar and asked for the menu and drinks. Finally got to order 2 ribeye steaks, but 5 mins later the waitress came back and said they didn't have any.. when our 2nd choice arrived it was really tasty. Breakfast the following morning....my husband is gluten free, ordered GF poached eggs with salmon toast and no hollandaise sauce, I ordered sausage bacon and tomato. Husband got GF bread, salmon and hollandaise sauce, no poached eggs and hollandaise sauce contains gluten, I got a full English breakfast so it all had to go back. At each breakfast something wasn't right and the milk for cereal was sour on our last day. The following 2 evening in the restaurant were very different, we booked in for 6 and it was not busy so the staff weren't under pressure which they certainly were on the first night. Big shout out to Michael in the restaurant, believe he was a new member of staff and he was brilliant. Reception were always helpful, carpark was really good but got busy later in the day. Housekeeping was excellent, lovely lady who did our room. I know this all sounds very moany but it how it was, however, we really loved our stay inspite of the hiccups and we would go back. If you have the chance to see the Summertime show at the Pavilion you should go. Amazing beach with stairs at the hotel that lead down to the beach area.

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“Enjoyable lunch in a lovely setting”

We went for a midweek lunch and it was the best meal out we'd had in a while. We had the Southern Fried Chicken sandwiches and Beer Battered Fish Goujon sandwich. These were beautifully cooked and presented. All reasonably priced too, including drinks! The only downside was the service. Afte... more

We went for a midweek lunch and it was the best meal out we'd had in a while. We had the Southern Fried Chicken sandwiches and Beer Battered Fish Goujon sandwich. These were beautifully cooked and presented. All reasonably priced too, including drinks! The only downside was the service. After being welcomed and taken to our table, it took some time before anyone took our drinks order, in fact we had to ask for the order to be taken. Despite there being plenty of staff available they all seemed to have 'certain jobs/areas allocated', which unfortunately leaves people 'waiting unneccesarily'. They also only had one member of staff doing drinks for the whole restaurant, which seems ludicrous. Despite this, we still had an enjoyable lunch, in a lovely setting, with a great atmosphere. We also left a tip as we felt it was worthwhile. If they just brush up on the service, it would be perfect.

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“Accommodation Isn’t Great”

This hotel offers stunning bars, dining rooms and it is generally really nicely decorated and presented. We were however, disappointed with the standard of the accommodation. Very old fashioned furniture, 1970’s springs to mind. There were no toiletries whatsoever, apart from hand wash. Our view... more

This hotel offers stunning bars, dining rooms and it is generally really nicely decorated and presented. We were however, disappointed with the standard of the accommodation. Very old fashioned furniture, 1970’s springs to mind. There were no toiletries whatsoever, apart from hand wash. Our view was of a brick wall. The room was on 3rd floor, there are no lifts in this hotel, it was very hot and stuffy, the windows wouldn’t open so we asked for them to be unscrewed for some ventilation. We slept ok, the bed was small but comfortable. Disappointingly there wasn’t a buffet breakfast despite being busy, we prefer buffet as it can be quicker and you can have exactly what you want, everything kept running out, pastries, fresh fruit salad etc, people were getting impatient. I chose eggs Benedict, it looked delicious but the muffin was not toasted so it went very soggy. The sausages and bacon were very good. There is a carpark and it is free, you just have to register your car, it was very busy though. On the whole this is quite a nice hotel it just needs some improvements to the accommodation.

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