Thistle Piccadilly

“Great location for the theatre”

Great location, staff were friendly and helpful. Large room for 3 girls perfect for an overnight stay while seeing a show. Mini bar included. Clean and comfortable.

“Good service and friendly people”

Very friendly workers and take good care of you. Especially at the breakfast they take care of your individual wishes, Marina and the team in the kitchen prepared a good breakfast and gave us extras like porridge or omlet . If you had a little problem they reacted immediately and tried to solve i… more

Very friendly workers and take good care of you. Especially at the breakfast they take care of your individual wishes, Marina and the team in the kitchen prepared a good breakfast and gave us extras like porridge or omlet . If you had a little problem they reacted immediately and tried to solve it as fast as possible.

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“Disappointing despite excellent location”

Just got back from a 1 night stay at the Thistle Piccadilly and am still not really sure how to rate it. On the one hand, the staff were all very friendly and polite, the room was very clean and a good size, with a nice view and no outside noise, despite the central location. We booked here becau… more

Just got back from a 1 night stay at the Thistle Piccadilly and am still not really sure how to rate it. On the one hand, the staff were all very friendly and polite, the room was very clean and a good size, with a nice view and no outside noise, despite the central location. We booked here because we had tickets to see Macbeth at the Harold Pinter and it is less than a minute to walk around the corner to the theatre so that was also perfect. However, the fire alarm going off at 6:48am was just an awful start to the day. Once the alarm had gone off, we tried to get back to sleep, as the intention had been to have a leisurely start to the day before heading home. This was not possible unfortunately, as a member of the cleaning staff knocked loudly on the door to check if we had left yet. She was very friendly and asked what time we would be leaving and gave me a card to hang on the door when we went so she knew the room was ready to clean. Given that check out isnt until 11am, and given the unpleasant wake up, it was a shame as it made us feel as though we were hanging around and should vacate earlier which made the rest of the morning a bit uncomfortable until we left. As we were waiting for the lift to go downstairs, the same member of staff heard us in the hall and came out of another room to check again that we were leaving and she could now clean the room. She wasnt rude or unkind, but the whole interaction made us feel as though we were holding things up by staying in the room we had booked. When we left, I dropped our key at reception and the staff member on duty asked what room we were checking out of. She didn't offer an apology for the fire alarm, despite it being obvious that anyone who stayed would have been disturbed. So, whilst the hotel was very clean and the location is excellent, I don't know that I'd stay again as we didn't have a restful nights sleep and then felt rushed to leave in the morning. It was a shame as there was no real need for either issue. Fire alarms could be tested between 11am and 3 pm, when rooms being checked into that day are vacant and being cleaned, and people staying longer are more likely to be out and about, or at least awake. I am assuming it was a test and not an actual fire alarm as, if so, the lack of any staff communication is far more concerning. Reception staff could also let cleaning staff know when keys are returned so that they know rooms are ready to be cleaned without knocking on doors to ask guests who just want to be left alone. There was a lot to like about the hotel, but the experience on the night we stayed didnt live up to expectations.

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