The Barbican Rooms

“Comfortable stay”

I visited for a single night midweek. The reception staff were welcoming; the room was well proportioned, clean and air conditioned. I slept well on a comfortable mattress and had a nice breakfast the following morning. Breakfast consists of a made to order basic menu (full English, pancakes etc… more

I visited for a single night midweek. The reception staff were welcoming; the room was well proportioned, clean and air conditioned. I slept well on a comfortable mattress and had a nice breakfast the following morning. Breakfast consists of a made to order basic menu (full English, pancakes etc), self serve coffee and continental, along with an ala carte which comes at an additional cost (eggs Benedict, Royale etc). Overall; good value for a comfortable and welcoming stay. Would recommend/return.

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“Needs improvement”

We paid £300 per night. For that price point it should have been perfect. It wasn’t. I feel massively ripped off. This place was a letdown for that price point. PROS: -Excellent location -Lots of bottled water replenished -Lovely breakfast buffet -Lovely and attentive restaurant staff -They take… more

We paid £300 per night. For that price point it should have been perfect. It wasn’t. I feel massively ripped off. This place was a letdown for that price point. PROS: -Excellent location -Lots of bottled water replenished -Lovely breakfast buffet -Lovely and attentive restaurant staff -They take food allergies seriously and food is labelled with allergens - this is excellent. Our daughter is allergic to nuts and you took great care of her in the restaurant. Thank you. -Nice outdoor seating area to sit with drinks -The cleaners are very sweet and friendly CONS: -Poor customer service generally, but main issue is with the concierge. They really let the hotel down and are not typical of the standards that London concierge normally hold in many London hotels. Here, the concierge are not forthcoming or interested in helping guests, their interactions with customers are poor. No welcome or conversation or even a ‘hello’, no offer of help with luggage, didn’t wait for me and my daughter to cross the busy road he just charged on ahead and left us, and no offer to show us to the room which was another building (some students from the student accommodation next door to the hotel helped us initially). -We went to reception and asked for a fork for our room so our daughter could eat something allergen friendly we had bought, reception said they would send it, it never came, this isn’t good enough from the reception team. I see they do this alot to people. -The room cleanliness on arrival was unacceptable- food left on carpets from previous guests (some raisins) totally unacceptable and bad for people with food allergies. The room was not hoovered. However, they did come in and clean the room after our first night and make the beds and this was done nicely. -Room furnishings are a bit tatty, stains on walls and curtains, and bathroom plug falls out of the wall and is broken. Not acceptable whatsoever for £300 a night. -Only 1 coffee machine to serve an entire breakfast room, come on, surely you can afford to install 2?

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