Meliá White House

“Wonderful hotel”

A wonderful hotel: very nice rooms, good breakfast (even if it is a bit hectic down there at the buffet), friendly staff, good bar, nice lunch menu, great location right around the corner from Regent's Park and next to the tube. Would love to come back!

“Great Hotel for London UK - Location and modern”

I had a fantastic experience at a wonderful hotel in central London the Melia White House for 12 nights. Its proximity to Regent's Park made it easy to get around using the bus or tube system. There were various restaurants within walking distance, and it was only a 15-minute walk to Oxford Street … more

I had a fantastic experience at a wonderful hotel in central London the Melia White House for 12 nights. Its proximity to Regent's Park made it easy to get around using the bus or tube system. There were various restaurants within walking distance, and it was only a 15-minute walk to Oxford Street for shopping. The hotel rooms were modern and clean, and the staff, especially the manager Rovena Puranik, provided excellent service to our situation. I would recommend upgrading to the Level Club, as it offers great value for money with its inclusive alcohol and food options.

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“A smart hotel in a central location”

Enjoyed our overnight stay at the White House. We needed early access to change for a wedding and the reception staff made that v easy. The room was very comfortable with all the amenities that you’d expect from a smart London hotel. Breakfast was a serve yourself buffet which I’m not always ke… more

Enjoyed our overnight stay at the White House. We needed early access to change for a wedding and the reception staff made that v easy. The room was very comfortable with all the amenities that you’d expect from a smart London hotel. Breakfast was a serve yourself buffet which I’m not always keen on but the food was freshly presented and there was a big choice to enjoy.

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“Very Dissappointing”

Having stayed at different Melia hotels, I am accustomed to high standards of professionalism. Unfortunately, my stay at the Melia White House in London contradicted that. On the day my partner and I checked in, we were told that our room would be ready at 3 p.m. Imagine our disappointment when, ov… more

Having stayed at different Melia hotels, I am accustomed to high standards of professionalism. Unfortunately, my stay at the Melia White House in London contradicted that. On the day my partner and I checked in, we were told that our room would be ready at 3 p.m. Imagine our disappointment when, over an hour later, we were still waiting to get into our room. This was despite a couple of members of the reception staff making a variety of phone calls and trying to get a definitive answer as to whether it was ready or not. We eventually got our room key at 4.20 p.m.! The Bar Having waited at the bar for well over 10 minutes, I was eventually greeted by one of three bar staff. I ordered our drinks (a pint of Guinness and a Tanqueray and tonic). I asked for slimline tonic and was told that they don’t have any. A total of 8 minutes later (yes, I did time it), our drinks arrived. I should point out that during this time, there was no other customers at the bar. The following day, at the bar (with a party of 6 people), speaking to a different bar man, I ordered Tanqueray & Tonic. I asked if they had slim/light tonic and was told ‘yes of course we do’. He then produced a bottle of tonic light. I explained that we had been told they didn’t have any and he again told me ‘yes, of course’ we have it. We then got told that they had ran out of Tanqueray regular so decided to take the last 25ml that they said they had. Later that evening, we visited the bar again and placed my now, regular order. I observed two bottles of Tanqueray on the shelf (Tanqueray Ten & Tanqueray regular). I asked for Tanqueray regular and was told that they didn’t have any. I got up and went to the bar and pointed out that there was a bottle of Tanqueray regular, sitting on the shelf. The barman that I was speaking to was the same barman that I had spoken to earlier, he just hadn’t realised that they had more. Moments later, two drinks arrived at our table: Aperol Spitz, which we thought was nice. The problem was the fact that we hadn’t ordered them. We told the barman this but instead of just taking them away, he asked us to wait, while he went away and checked. It felt as if he didn’t believe that we hadn’t ordered them. He then returned and took them away to another table. Miraculously, when the bill arrived (after the second time of asking) there was an automatic service charge on the bill, which we refused to pay. This didn’t feel good, as we see tipping as the norm, but on this occasion, we didn’t feel it was warranted. Our second booking Our booking was made up of two separate bookings. As a gesture of ‘goodwill’ the professional and very affable Cynthia (on reception) had organised for us to have a complimentary breakfast the first morning (because of the long delay in us getting into our room.) I needed to get a new set of keys and was told by the receptionist that we hadn’t paid for the rest of our stay, only the previous night. I explained that we had in fact paid in full for all three nights, but the receptionist was adamant that there was still a payment due. She eventually tapped a few buttons and realised that ‘yes’ we had already paid. However, she still wanted to charge for breakfast, which I explained was complimentary. The Melia White House is a really nice hotel, but it lets itself down by what I can only describe as incompetence. With the exception of the aforementioned Cynthia on the front desk, the staff that we encountered did little to restore our faith in the high quality of professionalism that we have come to expect from the Melia group. Cynthia was able to communicate to us the feeling that ‘we mattered’, that we weren’t simply being fobbed off by sob stories as to why our room wasn’t ready or why our drinks service was below standard. Had we not already paid for our stay, we would certainly have only stayed one out of the three days, as planned. Staying at the Melia White House was a disappointing experience (to say the least) and definitely somewhere that we do not plan to visit again.

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