London Marriott Hotel County Hall

“A very special 81st Birthday”

What a fabulous hotel? From the moment we arrived, we were made to feel welcome and nothing was too much trouble for the delightful Tanvin and her colleagues, who went out of their way to make sure we were comfortable and made our stay a special experience for us. Our Suite was spacious, stylish a… more

What a fabulous hotel? From the moment we arrived, we were made to feel welcome and nothing was too much trouble for the delightful Tanvin and her colleagues, who went out of their way to make sure we were comfortable and made our stay a special experience for us. Our Suite was spacious, stylish and a particularly nice touch - it was beautifully decorated for Christmas. The views of Big Ben from the siting room and the London Eye from the bedroom were magnificent, especially at night when it was all lit up. On my partner’s 81st birthday, a bottle of champagne and a beautiful chocolate cake appeared in our suite carefully chosen for him by Tanvin - Black Forest - my favourite! She also organised theatre tickets and a chauffeur for us, as well as sorting out my Apple phone at least three times. (…and kept smiling throughout)! As a Hotelier of 36 year standing (now retired) I know it does not matter how many furbelows and frills a Hotel has (and this one has them all), without good staff it all means nothing. Well done County Hall, we will be back!

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“Best experience!”

This was easily the best hotel experience I’ve ever had. The hotel staff were amazing - friendly, attentive, and helpful for anything I needed. I wish I could remember each of their names to list them directly, but every single staff member was polite and went above to make sure my experience was a… more

This was easily the best hotel experience I’ve ever had. The hotel staff were amazing - friendly, attentive, and helpful for anything I needed. I wish I could remember each of their names to list them directly, but every single staff member was polite and went above to make sure my experience was a great one (mission accomplished). The concierge team members somehow all remembered my name and greeted me kindly with every passing, provided great recommendations, and had everything delivered to my room promptly whenever I had a request. The bell staff were also phenomenal - friendly, took the time to explain how different transportation worked around London, store recommendations for my Christmas shopping, safest routes for walking, and had taxis ready right away if I needed one. They were also extremely helpful with my luggage (I didn’t have to do anything) and remembered my events and check out date to ensure I had the proper help and cars ordered to get wherever I needed to on time. The personal touch and feeling of being well cared for can’t be overstated here. Last, but certainly not least, the rooms were spotless, which made my stay that much more relaxing, knowing I was staying in a clean environment. Not that I’ve ever made it an issue elsewhere, but just to explain how impressed I was with this property, every other hotel I’ve stayed in previously has missed something in cleaning until this hotel - not a speck of dust or missed corner anywhere - very impressive, especially considering most of the decor involves white and glass (those show everything). They also think of every need, from toothbrushes and combs to lovely high end shower products. I was in London for about a week and it was a beautiful place to come home to every evening after a long day in the city. I’ve already recommended this hotel to family and friends for their future travel plans and will continue to do so. Plus, the location can’t be topped. Thank you Marriott County Hall!

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“Great hotel, in a great location! Friendly staff and boutique experience”

Eric at the front desk was superb at providing personalized and professional service! He was among the best front desk staff I have ever interacted with as a Titanium Elite. The hotel itself was in a great location for tourists being a stone’s throw away from Big Ben and Parliament Square. Overall … more

Eric at the front desk was superb at providing personalized and professional service! He was among the best front desk staff I have ever interacted with as a Titanium Elite. The hotel itself was in a great location for tourists being a stone’s throw away from Big Ben and Parliament Square. Overall one of the best Marriotts we have stayed at and far better than any you would find in the United States. Local collaborations with local artists add a great touch akin to something you would find at a boutique hotel. Food and breakfast were great as well. Rooms were so quiet unfortunately we overslept our Eurostar train to Paris — oh well but you can’t put a price on a good night’s rest. Hope to come back someday!

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“Great customer service”

I’ve stayed at many Marriott hotels but this was by far the best experience we’ve had. Let me start with the customer service, it was amazing. Justin & Eric at the front desk were phenomenal plus the ladies which I unfortunately forgot to get their name . The food and restaurant staff were all gre… more

I’ve stayed at many Marriott hotels but this was by far the best experience we’ve had. Let me start with the customer service, it was amazing. Justin & Eric at the front desk were phenomenal plus the ladies which I unfortunately forgot to get their name . The food and restaurant staff were all great. The only complaint I have is the distance from elevators to the room . But other than that I had a great experience.

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