London Kensington (Olympia)

“Not bad, not great, good enough”

Bedroom - immaculately clean, bedding too, room smelt fresh, all amenities in good working order, no missing sundries. Bottom sheet on bed not tucked in at the bottom. Loads of condensation on sash window in morning and after using shower (with door shut) and same with the mirrors. Bathroom - as c… more

Bedroom - immaculately clean, bedding too, room smelt fresh, all amenities in good working order, no missing sundries. Bottom sheet on bed not tucked in at the bottom. Loads of condensation on sash window in morning and after using shower (with door shut) and same with the mirrors. Bathroom - as clean as a cleaner could get it using the limited products and time they’re given. Premier Inn should add a monthly deep clean to their regime to keep problem areas from becoming problems - tile grout, shower trays and baths, door handle areas etc. A few scrapes and knocks here and there and some poorly done repair work takes the shine off. This runs through to the corridors, carpets, reception and restaurant. Being budget shouldn’t mean mediocre maintenance. Food - Had to wait too long for restaurant to get started up and get food ordered. This was early evening, there seemed to be nobody around and the place was empty, all a bit strange. Eventually had to go and ask at the bar about the food situation, not great after a long journey. Was absolutely ravenous by the time we were served, the food was ok but the portion was not enough even for this petite woman. London prices, somewhat mean London portions, not great for the hungry traveller. Staff - polite and sufficiently proficient though not always present. Quiet night? - One of the most important things for me in a hotel besides the obvious is quiet nights. Fans in Premier Inns are often a noise issue for people and this stay was no exception. Not an on site management issue, something for upper management to resolve. The sound of children being loud and running around, people rolling in from pubs and clubs and doors swinging is difficult to control in budget chain hotels of this size but I do wish they’d make those Quiet Zone posters bigger and stick them everywhere. Sometimes even ear plugs don’t cut it. Premier Inn really needs to get the work being done on this buildings structure finished too, it’s been covered in scaffolding all this year. Plus the flags need replacing, they’re tatty and this contributed to a shabby looking frontage.

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“Not the best”

We usually always book Premier Inns if we are travelling and have a good experience, however this one didn’t really live up to expectations. We booked a superior room, the space was good and the bed was nice, the room smelt damp and there was no working extractor fan in the bathroom and the shower … more

We usually always book Premier Inns if we are travelling and have a good experience, however this one didn’t really live up to expectations. We booked a superior room, the space was good and the bed was nice, the room smelt damp and there was no working extractor fan in the bathroom and the shower drain was very blocked so the shower would flood every time we used it. Not great considering it is a superior room. After having issues with our breakfast due to system changes, we ended up paying double to actually get a breakfast and although the breakfast was good, the service was poor. Waiting over 5 minutes just to be seated as no staff there and both mornings asked for vegetarian sausages, which was the worst part of the experience. The first day the lady in the restaurant completely forgot and wasn’t seen again to remind her, the second day a different lady ALSO forgot completely and we had to remind her and another member of staff twice. They took 40 minutes, by that point we had already eaten our breakfast and needed to go. The whole experience was a bit of a shame, I usually have a great experience at Premier Inn’s but this one did disappoint. Wouldn’t stay at this one again.

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