London Kensington (Olympia)

“Not very Premier”

My family stayed here for a few nights not long ago. Overall we were satisfied with our stay, but of the three different Premier Inn's we stayed at during our trip this was clearly the least Premier. I'm surprised it qualified as a Premier Inn given how many flaws it had, and I'd be surprised if it… more

My family stayed here for a few nights not long ago. Overall we were satisfied with our stay, but of the three different Premier Inn's we stayed at during our trip this was clearly the least Premier. I'm surprised it qualified as a Premier Inn given how many flaws it had, and I'd be surprised if it stayed one much longer. On the upside, the rooms are quite large, and the hotel is well located within easy walking distance of Earls Court. It's also only a few mins walk from a large Tesco. It's fairly quiet inside, we didn't have any problems with traffic noise. On the downside there were are number of small issues. - The extractor in the bathroom doesn't work, so steam and smells make it into the bedroom - The bed we had was somewhat busted, with a piece of metal poking out the side of the bed. It was still under the fabric so not dangerous, but the bed wasn't particularly comfortable, and if you sat on the side of the bed you would just about fall off. - The duvet is super thick, making it difficult to sleep. We had to crank the air conditioning down quite a bit to make it possible to sleep. We asked if they had anything thinner and was told they'd have housekeeping have a look, but they didn't get back to us. - The clean towels smell faintly of smoke - the whole stay even fresh ones - The floors are very, very squeaky, you can hear people walking around upstairs so loudly it makes sleep more difficult. - The door stuck in the frame. Our 8 year old couldn't open the door from either side, and even as an adult we had to give it a big push to get the door open. - WiFi is so slow it's near unusable - 0.9Mbps down, 0.5Mbps. That's between 2G and 3G speed, using my 4G mobile plan was much, much faster. I think they do this to try to sell you their more expensive offering. This was the worst WiFi we had on the trip, across the 10 or so places we stayed in England. - The toilet flush isn't very good. Sometimes we had to flush it five times to clear the bowl. - The breakfast is ok, just ok, but clearly the worst of all the Premier Inns and other places we stayed. The food was not very warm and the eggs not that good. All in all, if you need to stay in this location it's ok, but I would look elsewhere first myself. There are Premier Inn's all over, try another one first.

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