Lancaster Gate Hotel

“Excellent with a couple of suggestions for the traveller”

The staff were wonderful. We arrived to find that their booking system was having problems. They tried to do whatever they could to get us checked in. That was the first time we went there. We then went to Paris for a short visit and upon return, their wifi was out so clearly they have work to d… more

The staff were wonderful. We arrived to find that their booking system was having problems. They tried to do whatever they could to get us checked in. That was the first time we went there. We then went to Paris for a short visit and upon return, their wifi was out so clearly they have work to do on their technology. For a 3-star hotel, it was really comfortable and on a quiet street but pubs and restaurants within a short walking distance. Transit was really close as well. It’s an excellent location. Breakfast was good but the second coffee dispensing machine broke and lineups for coffee wasn’t the best for a morning experience. Just something to bear in mind for those who may have mobility issues. Steps to navigate up to the lobby from the road. Inside the hotel itself, more steps to navigate for breakfast. While there’s an elevator in the building, once you get to your floor, some rooms are only accessible via stairs.

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“Good place but...”

This is a good hotel in a pleasant location around the corner from Kensington Park Gardens and near Marble Arch and Oxford Street on one side and Queensway and Notting Hill on the other. It has excellent bus and Underground connections. Our room was small but clean and comfortable with a kettle, te… more

This is a good hotel in a pleasant location around the corner from Kensington Park Gardens and near Marble Arch and Oxford Street on one side and Queensway and Notting Hill on the other. It has excellent bus and Underground connections. Our room was small but clean and comfortable with a kettle, tea, coffee etc. a table to work on and a safe. However, it did not have a mini bar and the toilet did not flush properly. When I told the receptionist he said we should flush three times as the plumbing was old!!! Hardly what one would expect from a hotel of this standard. Breakfast was self service and OK although there was no fresh coffee – just a machine – or any hot options – bacon, eggs,porridge etc. Despite the sign pointing to a Bar and Restaurant, there is no restaurant. Otherwise, the staff was helpful and friendly and I would recommend it.

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“Disappointed”

On visiting London we have always booked Lancaster Gate as of this visit never had a problem. Our room was basically same as last stay. We arrived to what i would describe a club feel in the reception with dance music , to which i found a little bizarre. The girl checked us in , good job we had be… more

On visiting London we have always booked Lancaster Gate as of this visit never had a problem. Our room was basically same as last stay. We arrived to what i would describe a club feel in the reception with dance music , to which i found a little bizarre. The girl checked us in , good job we had been prior as we got handed the keys but not directed or told how to get to our room. We went out after dropping our bags to see the same girl doing selfies on her phone behind the reception desk. ( very unprofessional) On returning we had a drink in the bar then up to bed . The room had such a draft coming through the window but i get its a big building to replace costly windows. The main problem was the mattress on the bed ! It was so well used it sank into the middle & was so uncomfortable to sleep on we did so for two nights as we never complain about things. Got up for breakfast to find breakfast is now only basic to be fair this was an other disappointment, but just went with this. On checking out the guy on reception did ask if things were alright, i did mention the bed to which he replied ! mattresses are old but if we had asked would have possibly gave us a topper but this would have made the bed harder.🙈 The attitude was so what !! On mentioning now breakfast was told well the hotel has been taken over We have a buisness of our own which we know people complain about trivial things but how you respond to the issues makes it so much better to understand. Such a sham as sure it makes no difference to owners but we will definitely not return this is mainly for lack of professionalism at the reception which is first focus & last conversation at the Hotel.

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“Needs more accessibility. Receptionist was texting on mobile when we arrived, not a good impression.”

Could have been a better experience. Contacted the hotel but no response from using the contact form. Bit of a poor show really. It doesn’t feel very accessible for people with a hidden disability. Didn’t offer an alternative room or swap the telly when subtitles wouldn’t work. I had popped up… more

Could have been a better experience. Contacted the hotel but no response from using the contact form. Bit of a poor show really. It doesn’t feel very accessible for people with a hidden disability. Didn’t offer an alternative room or swap the telly when subtitles wouldn’t work. I had popped up reception after checking around 3pm to ask to be able to get subtitles on the tv, the lady said I don’t think they have them, I responded that I was deaf and rely on subtitles on the tv, I also mention how was that a reasonable adjustment for someone like me. It was a universal remote. She then asked another gentleman for his advice, he said it might need the master remote. He came to the room with another universal remote, but that didn’t work. He said they have over 200 rooms, of which, that doesn’t help me. He popped back with 2 master Sony remotes but they didn’t work either. He apologised but that didn’t help me to be able to “watch” tv, as I couldn’t hear what was being said. It spoilt my stay. There was no offer of changing rooms changing the tv, or trying to see if the subtitles work in another room. I feel that there needs to be more accessibility/reason adjustment for people who have a hearing loss. 1 in 5 people have a hearing loss. I would be grateful if you could share your findings and respond to me 😊. The room was really comfortable and clean. Also more than 2 teabags would be better received.

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