La Suite West

“Great hospitality in London!!!”

Very nice hotel! Great location and VERY friendly staff!!! This is our second time staying there and each time we have been pleased!! Very comfortable rooms and all the things we needed while we were there!! If we come back to London, we will be staying there!!!

“Great, but don't add the breakfast - very boring spread.”

the staff was terrific, the rooms clean and spacious, more than I needed, and location is fantastic. The only drawback for me was the breakfast - no variety, just a more boring than usual continental. And the breakfast serving space was really not well thought out. I would take the room in future, … more

the staff was terrific, the rooms clean and spacious, more than I needed, and location is fantastic. The only drawback for me was the breakfast - no variety, just a more boring than usual continental. And the breakfast serving space was really not well thought out. I would take the room in future, but not add the breakfast. Way overpriced for what it is.

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“Average”

This hotel has great location between two tube stations and close to Paddington station with several bus stops as well. I thought that our room (Junior suite) was clean and ok size for London. Yes, the bathroom has many user mishaps but when staying few days you can live with it. Breakfast was ok … more

This hotel has great location between two tube stations and close to Paddington station with several bus stops as well. I thought that our room (Junior suite) was clean and ok size for London. Yes, the bathroom has many user mishaps but when staying few days you can live with it. Breakfast was ok for being an UK hotel. Everything is refurbished in the hotel. But what I did not like was firstly, there was some issues in our room in check-in and they changed it quickly but didn't really explain what happened. That was odd and we were waiting in the lobby to be able to go to our room for some time with no explanation. Secondly, we had two kids (+ 2 adults) with us and for the whole stay we were missing something, like only two water bottles at the fridge or not enough bathropes, not enough tea for 4 etc. I did tell about this couple of times but they only gave us bathropes and towels but never supplies for 4 in the fridge and never said that only adults will receive it but rather promised to fix it and never did. That was odd for a 4 star hotel and super dissapointing that half of us in the room got what was promised and half did not. Thirdly, the walls are paper thin. You could think that the location is pretty quiet but far from it. At night drunken people were yelling at the streets, tube was rolling underneath us, next door roommates were talking on their phones in the night etc. The whole stay I slept badly. Plus the sofa bed did not have extra matress so the kids complained that they felt the springs. Overall an ok stay but not really a 4 star hotel experience.

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