Jumeirah Carlton Tower London

“An Exquisite and Magical Family Experience and Memories”

This is a rather long overdue review about a stay at this incredible property with my family. Having stayed here numerous times on my trips to London (some of which I have written reviews here about in the past), I decided to try and experience another stay here but this time with my family. As a … more

This is a rather long overdue review about a stay at this incredible property with my family. Having stayed here numerous times on my trips to London (some of which I have written reviews here about in the past), I decided to try and experience another stay here but this time with my family. As a family of 6 with four children between 17 to 4 years old, finding rooms in a hotel that would give us the required spaces but yet be together as a family is not an easy ask by any standard. Despite, I threw this challenge to the Guest Relations team led by Yuliana. To my pleasant surprise, they were able to put together some ideas and options for us from which we selected one. Due to the complexities of our requirements, the rooms where not ready when we arrived but the team worked wonders to get our setup ready. Not just did Yuliana lead in managing the situation, but she literally rolled up her sleeves to get involved to ensure that the rooms were ready and the setup and the attention to details was significantly more than anything I have ever experienced. WOW!! Perhaps I have been procrastinating in writing this review because I haven’t found the words to do the whole experience justice. Yuliana and her team pieced together every bit of information and personalised the stay and rooms and goodies to perfection for each and every single family member. My family was speechless and till today, an experience they recollect very fondly. Yuliana ensured that within every day there were surprises throughout. From memorabilia to Roald Dahl goodies / books (a family favourite). We were made to feel so special from our first arrival at the hotel to the very last point of departing the hotel. The care, attention to details, and personalised experience was mind blowing. My wife still asks how I managed to do all that. I thank Yuliana for such magical experience for every single family member. You’ve helped create such wonderful memories for us together as a family and one that we will never forget. Owing to your unparalleled leadership, caring, thoughtfulness and attention to details Yuliana, my family cannot wait to return to CTJ. Thank you so much and I’m immensely grateful!!

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