Hotel Indigo London - Kensington, An Ihg Hotel

“Great location, great value for money, great service”

We couldn't be happier with our five night stay. We loved: * Quiet third floor room - we had a view but no street noise. * Spacious, immaculate bathroom with rainfall shower * Comfortably sized room - it wasn't opulent but bigger than shoeboxes so common in London hotels * Proximity to Earl's Court… more

We couldn't be happier with our five night stay. We loved: * Quiet third floor room - we had a view but no street noise. * Spacious, immaculate bathroom with rainfall shower * Comfortably sized room - it wasn't opulent but bigger than shoeboxes so common in London hotels * Proximity to Earl's Court station which is well connected through the District and Piccadilly lines (and therefore Heathrow and Gatwick Express trains), plus the 74 direct bus from Marble Arch and Knightsbridge * Walking distance to Kensington Gardens We loved even more: * Victor and Mako on the front desk kindly allowed us to leave a suitcase for four nights without charge. This made a huge difference to our additional travel plans - this goodwill gesture alone is reason enough to stay there again. We couldn't speak more highly of Hotel Indigo Kensington. We had become quite jaded reading the reviews of London Hotels before we stumbled on this gem and would definitely stay again.

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“The review we didn’t want to write”

The review we didn’t want to write… Pros - location is 10/10 for exploring and access to Heathrow on Piccadilly line - decor is really nice, love the quirky theming and plush chairs etc although room furnishings were a little tired with chips/ scuffs - water and snacks replenished daily - friendly… more

The review we didn’t want to write… Pros - location is 10/10 for exploring and access to Heathrow on Piccadilly line - decor is really nice, love the quirky theming and plush chairs etc although room furnishings were a little tired with chips/ scuffs - water and snacks replenished daily - friendly staff, chocolates and card for my sons birthday, umbrellas to borrow for rainy London days Cons - the shower… our shower went everywhere apart from down! Reported on first morning but required a new head to be delivered so wasn’t fixed until afternoon of day two, not ideal being unable to wash the shampoo right out of hair for 2 days in a row. As other reviews have mentioned our bathroom door was water badly water damaged so not a new issue - leak from room above at midnight, woke to heavy trip noise and water coming through our extractor fan, son was sleeping so attempted to call reception 4 times with no reply so had to just put towels down to muffle noise and hope for the best - other guests, we encountered a VERY drunk ill looking man twice within our first few hours at the hotel, to the point we were worried for his wellbeing but also unsure he was a guest as was disorientated when we met him on the stairs, I won’t go into specifics but it wasn’t a pleasant encounter. A staff member confirmed he is a long term guest and also mentioned that homeless people sometimes stay at the hotel. Whilst we advocate helping people less fortunate I’m unsure casually mentioning rough sleepers stay at the hotel whilst we had paid significant money for the experience at hotel indigo was wise. Our encounter with this man left us feeling uneasy for the entirety of our trip incase we met him again, our son was shaken by the first evening. We raised our concerns on check out which were appreciated and some ihg points rewarded. We had no intentions of writing a review however after making contact with ihg directly their “compensation” offer of points does not cover even 1 reward night to win back trust in the brand despite explaining this there was nothing more they could do by ways of points or partial refund. Would we stay here again - no - which is a pity as it has the potential to be fantastic but they need to fix the plumbing and consider the clientele before more people have the misfortune and write reviews more strongly worded than this one.

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