Holiday Inn Express London - Limehouse, An Ihg Hotel

“Great hotel good value for money”

Great room on 7th floor, looking out at the Thames, great position for the DLR, cheap trips to surrounding areas, great if you're going to watch ABBA voyage, breakfast really good, rooms very clean, staff so helpful, car parking a bit tight as work is being carried out on the facade, till March 202… more

Great room on 7th floor, looking out at the Thames, great position for the DLR, cheap trips to surrounding areas, great if you're going to watch ABBA voyage, breakfast really good, rooms very clean, staff so helpful, car parking a bit tight as work is being carried out on the facade, till March 2025, so scaffolding is up around the building, didn't effect us as we where above it on the 7th floor, but might be different lower down

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“Some good points, but cost is a huge negative.”

Stayed here for work for two nights. Looked for somewhere near the DLR to get to event at Excel. Drove down. Hotel had parking. Not many spaces and it’s all a bit cramped due to scaffolding work, but I managed ok. £40 for two nights to park. No restaurant but you can get things delivered. Nowh… more

Stayed here for work for two nights. Looked for somewhere near the DLR to get to event at Excel. Drove down. Hotel had parking. Not many spaces and it’s all a bit cramped due to scaffolding work, but I managed ok. £40 for two nights to park. No restaurant but you can get things delivered. Nowhere decent to walk to eat either really. It’s on a main road and doesn’t feel great walking around after dark. Easy 7/8 minutes walk to DLR station. Breakfast was ok. Usual saga of auto toasters…there are two choices…not cooked or burnt! Only real issue was people literally just taking armfuls of food at breakfast. Filling bags with pastries and fruit or standing for ages filling bottles with juice. Not even subtle about it. So having to wait around for things to be replenished was a bit of a pain. If this place did evening food it would be a decent hotel. But the rack rate was shocking.

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“Hotel was great but staff training needs to become a priority”

Overall, my experience was satisfactory. The rooms were excellent, and the location was quite central compared to similarly priced hotels in London. However, the service fell slightly short of expectations. Upon arrival, our room wasn’t ready, and while the receptionist apologised for the delay a… more

Overall, my experience was satisfactory. The rooms were excellent, and the location was quite central compared to similarly priced hotels in London. However, the service fell slightly short of expectations. Upon arrival, our room wasn’t ready, and while the receptionist apologised for the delay and offered to serve us at the bar, we were later presented with a bill for the drinks. This felt rather misleading, as I had assumed the drinks would be complimentary given the inconvenience of the room not being available. When I raised this issue, the staff member insisted that he had said, "Can I serve you at the bar," rather than "Can I get you a drink," and claimed he wasn’t implying the drinks were free. However, the way the interaction was handled left a poor impression, and his attitude only added to the frustration, setting a negative tone for the start of our stay. He eventually refunded the cost of the drinks, though reluctantly. Following this, the service at reception was generally pleasant, with the staff always greeting us when we passed through the lobby. That said, there seemed to be a lack of proper training, particularly when it came to the bar. On one occasion, I had to pour my own pint, and on another, I had to explain what Pinot Grigio was to the staff. This is where the difference between Holiday Inn and Holiday Inn Express becomes clear. While the stay was comfortable, improvements in service and staff training could significantly enhance the overall guest experience.

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