Hilton London Paddington

“Excellent location, noisy room”

The most attractive thing about staying here is the location, with a 5 minute walk to the Heathrow Express platforms through passageway directly from the hotel to Paddington station. There are also very close underground stations, including the Elizabeth line, to get almost anywhere in London rela… more

The most attractive thing about staying here is the location, with a 5 minute walk to the Heathrow Express platforms through passageway directly from the hotel to Paddington station. There are also very close underground stations, including the Elizabeth line, to get almost anywhere in London relatively easily. Our deluxe room was exceptionally clean, huge, with separate sleeping and sitting areas, very comfortable bedding and a spacious bathroom. However, despite double glazing, the first floor location (102) facing Praed St, with noisy day and night, with street traffic, ambulances to St. Mary's hospital down the street, and raucous late night pedestrians. The shower temperature could not be regulated, stuck at the highest setting. The touted ekeys never worked. The breakfast offerings were very good, though the dining area itself was a bit crowded. If I stay here again I'll know better to request an inner room. Absent the noise and the minor irritations of non-functional elocks and a shower needing maintenance, it is a good place to stay. Whether the high room rate is good value is a good question.

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“Excellent location”

This hotel is the perfect location for exploring London. It is right at Paddington Station and so many Tube lines meet there as well as the Elizabeth Line and the Heathrow Express. The bed was comfy, though the pillows were a little hard for my taste. I was there for 5 nights and the hot buffet … more

This hotel is the perfect location for exploring London. It is right at Paddington Station and so many Tube lines meet there as well as the Elizabeth Line and the Heathrow Express. The bed was comfy, though the pillows were a little hard for my taste. I was there for 5 nights and the hot buffet breakfast (poached eggs, bacon etc.) was invariably cold. And they had bagels and smoked salmon, but no cream cheese or capers! That was strange. The buffet breakfast is also a bit of a rabbit warren as there are parts of it in other side rooms. The bathroom for my room was big, but the space was poorly used. Be aware that many rooms have the shower over the bathtub and the tub walls are HIGH. Be warned: It can be dangerous both getting in and out of the tub to take a shower. The shower controls require an engineering degree! And the tub is quite narrow so your feet are almost together while you're taking a shower. There was plenty of room to put the vanity closer to the door and thus have a wider and shallower (and thus safer) tub, or to eliminate the tub altogether and have a much more accessible walk-in shower. No face washers were provided in the bathroom and I had to call housekeeping to get some. Others in my party had to do the same as their rooms didn't have them either. Housekeeping was slow - at least twice they came well after 3pm, once when I was back in my room after a busy day. The in-room air con system is a hit and miss. Every time I went back into my room it was set to 22.7C, way too hot for me. I'd reset it to 19.5C (once I figured out the trick to it - there are instructions, but they aren't clear to novices), and would have a comfortable night, but back it would go. EVERY DAY. If the customer is staying for several nights and they have set the A/C to suit themselves, then housekeeping should NOT change it. When I couldn't change it at first, I called and they said that some A/Cs were set centrally, not in-room, despite what the instructions said. Go figure! The A/C fans, even set Low, were noisy and I had to sleep with earplugs every night. Despite it's proximity to Paddington Station, I heard no noise from trains or the street at all. Just the A/C fan. I had very little to do with the staff (I was in a group booking), but those I did met were pleasant and polite.

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