Hilton London Metropole

“Amazing Staff and Services”

It’s my absolute pleasure to write about my amazing experience at the London Hilton Metropole. I would specifically would like to thank staff member Alexander for his professional, courteous and kindness. Not only was he gracious but extremely knowledgeable but very helpful. Thank you for going… more

It’s my absolute pleasure to write about my amazing experience at the London Hilton Metropole. I would specifically would like to thank staff member Alexander for his professional, courteous and kindness. Not only was he gracious but extremely knowledgeable but very helpful. Thank you for going above and beyond. Also Latibah (I’m not sure of the spelling of her name) for being so helpful kind and informative. I’m extremely impressed of the graciousness of the staff and it’s with great pleasure to not only take the time for this review, but to also recommend this beautiful hotel A

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“Huge but always a warm welcome”

The BEST staff and the warmest welcome in a totally refurbed hotel. Despite the vastness, always feels like a personal service . Rooms are all high spec with enough power points for all our gadgets and plugs. Fantastic showers with real power . Great location too. What more do we need?

“Lovely hotel & exceptional staff”

Lovely hotel with exceptional staff, especially Hala on reception. Has a great atmosphere, it’s very clean & tidy, recently renovated so it feels like new. Lovely room, nicely prepared, WiFi is fast & free! Exec lounge is well managed with nice canapés & drinks Thank you

“Reliable, large hotel with friendly staff, and clean rooms with some wear and tear showing”

I stayed at the Hilton London Metropole for a long weekend stopover in London. It's a very large hotel, and was very busy when I stayed - overall I found the hotel to be very welcoming and friendly with its staff, the room was acceptable and clean, but definitely had wear and tear and could use a r… more

I stayed at the Hilton London Metropole for a long weekend stopover in London. It's a very large hotel, and was very busy when I stayed - overall I found the hotel to be very welcoming and friendly with its staff, the room was acceptable and clean, but definitely had wear and tear and could use a refresh. This hotel was affordable for a central London location, and felt safe and was very close to a tube station and a short walk to Paddington station for the Heathrow Express, which made it very easy to get to the hotel from the airport. I stayed in a standard King room. The room itself was large by London standards, very clean, good wifi, and the bed was surprisingly comfortable. That being said, there was noticeable wear and tear to the room, and it felt much more dated and tired than the photos online show. The bathroom was clean and serviceable, but nothing to rave about, and the tub / shower combo was a bit awkward to step into as it's quite a high step into the tub from the ground. I noticed that the staff were very friendly in all of my interactions with them, and it made up for the minor complaints I had about the age of the room and made me feel very welcome. The housekeeping service was incredibly friendly - even though I had my "Do Not Disturb" on my door, when I saw housekeeping in the hallway, they always asked if I needed anything, offered me towels, water, etc - which was really nice. And, the front desk staff were also very kind and polite when I checked in and checked out, and made me feel quite welcome. Also, when I called to request an extra blanket and pillows, they were delivered to my room quickly and with a smile. Clearly, the management of this hotel puts a lot of effort into keeping a positive vibe with the hotel staff, which I appreciated a lot. The location of the hotel is quite central, and very easy to get on a tube line (just a half block from the hotel), or to Paddington station. It's also not a far walk to get to other areas like Marylebone or Hyde Park or Bayswater. The neighborhood of the hotel itself is not the "cutest" London neighborhood, and is on two very busy streets, but it has a lot of quick eats, there's a M&S food across the street for easy readymade food options, and a Starbucks across the street as well. The location is a great base for exploring London! The hotel also has a bar and restaurant, which I didn't try, but were always bustling with guests. Overall, I would recommend this hotel for someone looking for a reliable place to stay in central London that comes with the respected and well known brand of the Hilton chain, has friendly helpful staff, and won't break the bank! Also worth noting - this hotel is BIG! There are three towers of rooms, and I got a bit lost at first even trying to find the right elevators for my room.

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