DoubleTree By Hilton Hotel London - Tower of London

“Great stay”

Very nice hotel and very comfortable room with clean and tidy place. The staff was around all place was very delightful. The girl in executive lounge was very kind and friendly nature. I enjoyed the breakfast Thanks to sai for serving me and had a good experience😍😍❤️

“Great homebase!”

Hotel was in a great location. A block from a tube station and right by the Tower of London. Lots of resturants and pubs nearby. Room was pretty small but clean. Staff was very helpful. Stayed for 6 days, 5 nights. Would absolutely stay here again.

“Average for a doubletree”

We stayed for two nights and chose the doubletree over other hotels in the area as it had a car park. As doubletree hotels go this one was a bit average. Checkin was good and service polite but the room was a little tired and didn’t meet the usual high standards of a Hilton. Towels were stained an… more

We stayed for two nights and chose the doubletree over other hotels in the area as it had a car park. As doubletree hotels go this one was a bit average. Checkin was good and service polite but the room was a little tired and didn’t meet the usual high standards of a Hilton. Towels were stained and carpet dirty. Bathroom needs an upgrade. Parking at £40/day is extortionate and they don’t have electric charging which you might expect of a city centre hotel. Breakfast was excellent, lots of choice and all well cooked. Most disappointed by the sky bar as we weren’t allowed in for a drink. Apparently you have to book well in advance just to get a drink.

less

“Room for improvement”

I have just returned from Hilton Double Tree, Tower Hill and my views on the hotel are mixed. The hotel is spotlessly clean, all staff we came to contact with were very pleasant, however, my husband and I did not think that the our room was worth the money we had paid. I chose the king executive ro… more

I have just returned from Hilton Double Tree, Tower Hill and my views on the hotel are mixed. The hotel is spotlessly clean, all staff we came to contact with were very pleasant, however, my husband and I did not think that the our room was worth the money we had paid. I chose the king executive room and following a previous agreement with the main reception, we were told we would be given a similar room on the second floor. We settled for the room however I cannot say, I believe the room would have been comparable with a king executive for the reasons of the small size and the lack of shelves or a wardrobe - we had a metal pipe running from the top of the ceiling, then across and down to the floor on which hangers were placed - a kind of a modern space to hang your clothes, but no wardrobe or shelving of any kind, hence we lived out from our suitcases. Room servicing could have been better. On arrival we both really wanted a cup of coffee, but discovered that we were only given one sachet of regular coffee and one decaf and three lots of milk for the two of us; the coffee machine in the exec room was being serviced at the time; just our luck! Also, we opted for not having the room serviced the first day, but the second day we were hoping for some fresh towels and another toilet roll but when we arrived back to the room at about 15:00, the room had still not been done. The cleaner finally arrived 30 mins later and we received what we needed but I consider this late. Some room for improvement there. Finally, my biggest disappointment was the check in. I checked in remotely as I am a Hilton member, however, despite this, we were asked to check in again, sign a form and I was then asked to insert my card into the reader and £2 was taken out from my account to cover for any damage that we might cause to the room. I said that the hotel had already had the details of the card I had paid for the room with, but I was asked to cover the free there and then with another card! This is not about the money but about the fact that I wasn't advised that the hotel collected such a charge and secondly, as a mature, well educated adult with strong moral values in mid 50s, and a Hilton scheme member, I am disappointed I wasn't trusted not to cause any damage to the hotel's property.

less