Citizenm London Bankside

“Amazing hotel”

We were so happy with the room and location of the hotel. It was located right in central southbank and the room although small had everything we needed.

“Everything you could want!”

Excellent hotel, super tech and friendly staff. Perfect combo - would recommend for short stays! Will be back!

“Consistent Value with Opportunities for Refinement”

My recent stay at CitizenM London Bankside was a reflection of much of what I love about the CitizenM brand: reliable quality, thoughtful design, and excellent value for money. That said, as one of the brand’s slightly older properties, it does present some opportunities for improvement that could … more

My recent stay at CitizenM London Bankside was a reflection of much of what I love about the CitizenM brand: reliable quality, thoughtful design, and excellent value for money. That said, as one of the brand’s slightly older properties, it does present some opportunities for improvement that could make the experience even better for future guests. The Room: Clean, Practical, and with Room to Modernize As always with CitizenM, the room was cleverly designed to maximize space and functionality, with everything from the lighting to the blinds controlled via the in-room tablet or the CitizenM app. The bed was incredibly comfortable, and the room was spotlessly clean—consistent with CitizenM’s excellent housekeeping standards. However, being an older property, there were a few features that felt slightly dated. For instance, the bathroom had a shower curtain over a glass door—a design choice that newer CitizenM hotels have moved away from. Similarly, the lack of USB-C outlets in the room was a minor inconvenience, especially given how many devices now rely on this standard. I did encounter an issue with regulating the room temperature, which remained warmer than I’d have liked despite adjustments. While I mentioned this to an ambassador, it wasn’t resolved during my stay. I believe a proactive approach to ensuring climate control is fully functional would enhance the overall comfort for guests. Staff and Service: Room for a More Welcoming Touch CitizenM staff are known as “ambassadors,” and they’re usually one of the brand’s strongest assets. While the team at Bankside was polite and efficient, they seemed less engaged than I’ve experienced at other CitizenM properties. For example, there was little acknowledgment when entering or leaving the hotel, and interactions felt functional rather than warm. A small change, like offering a quick smile or a friendly greeting when guests pass by, could go a long way in creating a more welcoming and personalized experience. CitizenM’s strength lies in its ability to blend high-tech functionality with human connection, and a renewed focus on this would bring the Bankside property back in line with the brand’s usual high standards. Location and Amenities: Convenient for the Right Traveler The location of CitizenM Bankside is good but not ideal for everyone. It’s about a ten-minute walk to the nearest tube stations (London Bridge or Borough), which may not suit travelers looking for immediate access to public transport. That said, the hotel is connected by a bus stop right outside the door, with connections to Waterloo station and Peckham. For those who prefer not to opt for CitizenM’s breakfast, there are several breakfast restaurants in the nearby area including a Joe & the Juice, Pret & Manger, and a Marks & Spencer grocery store conveniently located opposite the hotel. While the breakfast buffet at CitizenM is of good quality, its limited variety might not justify the price for all travelers. Expanding the options or rethinking the value proposition could make it more appealing. The CitizenM Brand: A Reliable Favorite CitizenM’s consistent ability to deliver great value for money is what keeps me coming back. The brand strikes the perfect balance between affordability and luxury, with stylish spaces and thoughtful touches that cater to modern travelers. Cleanliness, functionality, and smart design are always top-notch, and Bankside is no exception in these areas. What makes CitizenM unique is its ability to create an environment where guests feel both at home and inspired. The social spaces are vibrant, the technology is intuitive, and the experience is usually effortless. Even with its minor flaws, Bankside delivers much of what I expect from the brand and reinforces why I remain a loyal guest. Final Thoughts: A Solid Stay with Opportunities for Improvement CitizenM London Bankside is a great choice for those seeking a stylish, affordable stay in a vibrant part of London. While there are areas that could use some attention—such as modernizing the rooms, refining the breakfast offering, and enhancing the warmth of the service—these are small adjustments that would elevate an already solid experience. For anyone who values reliable quality, clean and functional spaces, and excellent value for money, CitizenM Bankside is still a strong contender. I look forward to seeing how this property evolves to match the impeccable standards set by CitizenM’s newer locations.

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“Was woken up several times through out the night by noisy neighbours and then by vacuuming at 8am and crashing about cle”

Was woken up several times through out the night by noisy neighbours and then by vacuuming at 8am and crashing about cleaners so did not rest well!