Citadines Apart'hotel Holborn-Covent Garden London

“Would stay again”

We spent two nights in this apartotel and were delighted. It was spotless, modern with an extremely well equipped small kitchen that was so clean. I would definitely go back. They were doing renovations at reception but were so helpful. I am sure they will be lovely.

“Perfect Location, Most Professional Staff made a Mistake Comfortable Stay”

I’ve stayed at other Citadines properties before but this has been the one I have felt most home with. From check in to check out, every single day of our 12 day stay was always capped with a welcoming warmth from the most courteous, most helpful and highly professional staff. They assisted us wit… more

I’ve stayed at other Citadines properties before but this has been the one I have felt most home with. From check in to check out, every single day of our 12 day stay was always capped with a welcoming warmth from the most courteous, most helpful and highly professional staff. They assisted us with our every need, our queries, and went out of their way to make our stay pleasant and enjoyable. Mr. Syed of Front Desk Concierge gave us dining and transport suggestions, informed us of hotel amenities and services, and was always on hand to assist us with whatever we needed. And everyone in the hotel always had a ready smile and made sure we had a memorable stay. Location was a stone’s throw from Covent Garden but with just the right amount of privacy. Two grocery stores, a pharmacy, several restaurants, a tube stop, and a couple of bus stops were right outside the hotel. Rooms were spacious, clean, comfortable. Air conditioning worked well, the toilet was clean, and the kitchenette was perfect. There was an incident where our bedroom window seemed to have been left open by housekeeping and it was given the utmost attention. Guest services and engineering made sure we felt safe. No doubt that we will be returning here very soon.

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“Better before the renovations”

The note in the room asked for feedback on the new room design. I always think the folks that design new rooms should live in them for a week. So here’s what I learned: The bathroom door has a door stop so it doesn’t hit the towel rack - the glass shower door does not - it also has a spring open … more

The note in the room asked for feedback on the new room design. I always think the folks that design new rooms should live in them for a week. So here’s what I learned: The bathroom door has a door stop so it doesn’t hit the towel rack - the glass shower door does not - it also has a spring open hinge that snaps it hard into the edge of the rack. It’s only a matter of time before that glass shatters when it hits the metal. The only shelf in the bathroom is under the sink with towels on it. All that wall space and no one thought of adding a bathroom shelf- travellers have toiletries that have to be balanced by the taps. All of the dishes on the top shelf in the kitchen are entirely out of reach unless you are very, very tall. Same with the microwave and the curtain pulls. Someone is going to get badly burned lifting hot food out of the microwave with their hands above their head. The double bars of hanging racks in the wardrobe mean you cannot hang a dress up. No one unpacks everything in their suitcase and yet there are no luggage racks available. Consequently everyone will put their suitcase on the desk. It’s gonna scratch - there is nowhere in the wardrobe for a suitcase. The glass carafe in the kitchen is useless- put in a teapot instead with some decent sized mugs. Those cups are tiny. The bedside tables are way too small - honestly travellers have lots of bits and bobs - iPads, drinks, phone, snacks- the table is more of a plant stand. Anyway, this feedback makes no difference - the rooms are done. But the design was done without considering comfort and practicality. Also, on a personal note - disappointing the bathtub was removed.

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