Charlotte Street Hotel, Firmdale Hotels

“Great all rounder for business with great rooms, service & food.”

This hotel is an absolute charm in the middle of a bustling London. Super chic boutique style. Staff can't do enough for you. Lots of food options. Everything in the hotel is fairly close down no long trips down endless passage ways. I am away a lot on business so am a touch jaded but this breath... more

This hotel is an absolute charm in the middle of a bustling London. Super chic boutique style. Staff can't do enough for you. Lots of food options. Everything in the hotel is fairly close down no long trips down endless passage ways. I am away a lot on business so am a touch jaded but this breath of fresh air gives me a great bed, a good night's sleep, an exceptional breakfast & the service seems very personal. Easy to get anywhere by cab so the perfect hotel for business in London. I am also happy to bring clients to eat because the restaurant is extremely classy. Well done the team, you all deserve a huge round of applause.

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“Love Firmdales”

I had a recent stay here and had a good experience overall. This is a typical Firmdale property - typical in the sense that although each property has its own character and design elements overall, the room interiors feel almost identical. To that note, the rooms felt smaller in this location wit... more

I had a recent stay here and had a good experience overall. This is a typical Firmdale property - typical in the sense that although each property has its own character and design elements overall, the room interiors feel almost identical. To that note, the rooms felt smaller in this location with either no view or a terrible view. I'm sure there are a handful of rooms that overlook Charlotte Street which would provide the best views of all the sides. The windows are large but no sense if nothing to look at. My room this time was on the smaller side - again as compared to other Firmdale properties like Covent Garden, Haymarket or Soho. The rooms tend to be very quiet with terrific sound baffling and the bathrooms are typically very welcoming and clean. My bathroom was tiny where you could practically sit on the toilet and wash your hands. Staff seem happy and are mostly informed. There is a bar and restaurant that gets super busy at all hours and they also offer a hospitality room with an honor bar and a screening room for ~75 (must book ahead). Firmdale highlights include the complimentary pillow mist (a favorite of mine!), clean/welcoming bathrooms with Kit Kemp wonderfully smelling products, perhaps the most comfortable overstuffed beds out there and just so beautifully appointed overall.

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“Disappointing”

I booked 2 superior rooms for a special trip for myself and my three daughters . The hotel itself if beautifully appointed and well positioned , I wanted a ‘boutique’ atmosphere I was prepared to splash out for this trip, but I felt the place is very mercenary , the price of £600 per room didn’... more

I booked 2 superior rooms for a special trip for myself and my three daughters . The hotel itself if beautifully appointed and well positioned , I wanted a ‘boutique’ atmosphere I was prepared to splash out for this trip, but I felt the place is very mercenary , the price of £600 per room didn’t even include and if you opt to using the buffet table as well as having something cooked it would have cost another £50 per head . My breakfast Oscar’s eggs Benedict was served tepid , the coffee wasn’t hot either . The waiting staff are not happy smiley people , there is no service with a smile . Poor value for money at these prices they need to do a lot better .

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