Brown's Hotel, A Rocco Forte Hotel

“Amazing hospitality of Brown's Hotel in London”

We spent 5 days to celebrate our granddaughter's college entrance. A personalized gift for her made her the happiest person in the world when she found it on the bed upon arrival. Very personal family-like hospitality was just amazing, starting from pre-arrival email exchanges to very warm welcome … more

We spent 5 days to celebrate our granddaughter's college entrance. A personalized gift for her made her the happiest person in the world when she found it on the bed upon arrival. Very personal family-like hospitality was just amazing, starting from pre-arrival email exchanges to very warm welcome by reception, concierge, bell, restaurant staff. Room was clean and daily room making was perfect. We would love to come back.

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“Best hotel in London and much more”

Traveling a lot around the world for work and not, it happens to think that sometimes evaluating the quality of the hotel based on the stars is not enough. Anywhere in the world it's easy to find a 5-star hotel with anonymous and completely soulless rooms, poorly trained staff that follows point by… more

Traveling a lot around the world for work and not, it happens to think that sometimes evaluating the quality of the hotel based on the stars is not enough. Anywhere in the world it's easy to find a 5-star hotel with anonymous and completely soulless rooms, poorly trained staff that follows point by point the company code of conduct, without moving a comma. Then one day you choose Brown's hotel for your stay in London and you think, this is a real 5 star hotel, but it is also much more. It is a warm, welcoming hotel but above all it is a place made up of people who love their work. And these beautiful people will anticipate all your needs and exceed all your expectations, believe me. Everyone, starting with the ladies who tidied up the rooms with such attention to the smallest details, with great dedication, without leaving anything to chance to the breakfast team, always kind and smiling, they fulfilled all our requests, even off-menu ones, without hesitations. The booking process was smooth and extremely pleasant, and we received a warm welcome upon arrival. I cannot fail to specifically mention Isabella, the guest relations manager, thoughtful and caring, she gave us so much attention and kindness. All of our stay, we felt really pampered, and it is a real luxury, something that unfortunately the stars cannot guarantee, just as they cannot guarantee that you will have an unforgettable holiday, like the one we had in this magnificent hotel.

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“Great treatment”

I had a deep tissue massage last week with Silvia and I felt totally relaxed and restored.Silvia was very professional and made me fell very comfortable and peaceful. Thank you for creating the right ambience for my treatment. Such a wonderful experience

“We will return…”

Friendly, knowledgeable, and professional staff throughout the hotel, almost beyond compare. We arrived late in the evening and requested a restaurant recommendation from the concierge. Rather than simply providing directions, to be sure we could be seated, he escorted us to a restaurant in the nei… more

Friendly, knowledgeable, and professional staff throughout the hotel, almost beyond compare. We arrived late in the evening and requested a restaurant recommendation from the concierge. Rather than simply providing directions, to be sure we could be seated, he escorted us to a restaurant in the neighborhood that was open and serving. Service! This level of service in a hotel of this history, beauty, and location made our visit to London, a real treat. We will return.

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