The Doubletree By Hilton Edinburgh - Queensferry Crossing

“Lovely stay”

Stayed for one night for a birthday treat with my husband, beautiful hotel. Lovely large room, comfortable bed, clean & loved the music sound system in the bathroom. Breakfast was plentiful and stunning views in the restaurant, would love to return!

“Super nice!”

We stayed here for 2 nights as part of a large tour group. This was a very nice hotel. Very modern and clean. Great rooms. Big. Food and service at restaurant was very good. The location is a bit far from central Edinburgh but it was just such a lovely hotel, I didn't mind.

“Treat Diamond members well”

We arrived early cuz we wanted to do laundry. However unless you go to a laundromat the hotels don’t have machines-they send it out. We dropped ours off later afternoon and they had our clothes returned by the next day. It wasn’t cheap.. we always pack lightly with a carry on to do laundry but i… more

We arrived early cuz we wanted to do laundry. However unless you go to a laundromat the hotels don’t have machines-they send it out. We dropped ours off later afternoon and they had our clothes returned by the next day. It wasn’t cheap.. we always pack lightly with a carry on to do laundry but it wasn’t as convenient when we had rented a Airbnb for a few nights since electricity is so blooming expensive you have to air dry everything and you need at least 2 days! The room & bathroom were large compared to many of the inns we stayed at.. the breakfast buffet had the standard Scottish offerings…you could ask for fried eggs but not omelets (I didn’t ask but couldn’t see ingredients) If you have a car-drive to the Ferrytoll park and ride. Free parking and take the bus into Edinburgh. There’s usually parking spots on the lower level. It’s easy and about $12/2 people round trip (I think). Just pay by card and tell driver you want round trip.

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“Poor customer service”

The check-in was fast and efficient and the accommodation was good. The room was well appointed and the bathroom was smart and clean. My only criticism would be that fixed shower screen makes it difficult to turn the taps on or get out of the bath. The restaurant has the most amazing view of the n… more

The check-in was fast and efficient and the accommodation was good. The room was well appointed and the bathroom was smart and clean. My only criticism would be that fixed shower screen makes it difficult to turn the taps on or get out of the bath. The restaurant has the most amazing view of the new road bridge across the Firth of Forth and I was quite excited by the prospect of eating in the restaurant. Unfortunately my excitement was soon tempered by the negativity of the staff. Initially, I couldn't have a table as I hadn't booked. There was lots of unnecessary tutting when eventually I was found a table. At no time during my booking-in was it suggested that a reservation was necessary. The table that I was given sat immediately under a chilling draught from the air conditioning which made my experience less than appealing. The food was in parts very good but everything was spoilt by an unnecessary heavy sauce that just killed the dish. Having consumed my main course, I then sat for 20 minutes waiting for my plate to be cleared. The Maitre D' bustled around like a preened peacock but without any vision. The staff worked like robots never looking to the left or right and with any enthusiasm or care. The level of service was just dreadful. When eventually my very expensive coffee arrive is was verging on tepid and delivered with the most inappropriate sweet treats that would have been more suitable for afternoon tea. Dinner in the restaurant with its wonderful view could and should be much better. Breakfast was the complete opposite to my evening experience. Unfortunately I encountered a large group of Chinese guests which made breakfast a challenge. Despite this, the staff were extremely pleasant and attentive especially under the circumstances.

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