The Doubletree By Hilton Edinburgh - Queensferry Crossing

“Perfect hospitality!”

We had an absolutely fantastic 3 night stay at the Doubletree in Queensferry! I called in advance to let them know that I had consecutive bookings and spoke to Magda, who was so lovely! She made sure we didn’t have to move during our stay and also gave us a complimentary room upgrade to a room with… more

We had an absolutely fantastic 3 night stay at the Doubletree in Queensferry! I called in advance to let them know that I had consecutive bookings and spoke to Magda, who was so lovely! She made sure we didn’t have to move during our stay and also gave us a complimentary room upgrade to a room with a view of the bridge, as I’m a Gold HHonors member! Every interaction we had with the front desk agents, Magda, Robbie, Giulia, Atriya, Marta, and Debbie, and all the staff at the restaurant, Katie, Adam, Chandra, Kai & Kaci was incredibly pleasant and relaxed. My biggest shout out though has to go to Denise who was so touchingly caring when, thanks to choice of ridiculous footwear, I took a tumble getting off the bus 😬 she provided me with some cleansing wipes, a bandage, and even checked on me the next day! Denise is definitely a credit to the property and I hope she gets the recognition she deserves every day! Thank you all!

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“Great rooms and location”

Lovely clean and spacious rooms, hassle free parking, location is great as if you’re coming from the north like us you don’t have to drive into Edinburgh. You can park here and get the bus into town and back, stay the night here and then drive home. Really convenient location.

“COMPETITION MEAL!”

Fantastic atmosphere when we arrived and attentive service. Great quality cocktails made by cocktail waiter. Food menu good choice and quality of food was excellent. Rib-eye steak cooked to our preference exactly. Fresh and great variety. Will definitely be back with the rest of the family.

“Poor customer service”

The check-in was fast and efficient and the accommodation was good. The room was well appointed and the bathroom was smart and clean. My only criticism would be that fixed shower screen makes it difficult to turn the taps on or get out of the bath. The restaurant has the most amazing view of the n… more

The check-in was fast and efficient and the accommodation was good. The room was well appointed and the bathroom was smart and clean. My only criticism would be that fixed shower screen makes it difficult to turn the taps on or get out of the bath. The restaurant has the most amazing view of the new road bridge across the Firth of Forth and I was quite excited by the prospect of eating in the restaurant. Unfortunately my excitement was soon tempered by the negativity of the staff. Initially, I couldn't have a table as I hadn't booked. There was lots of unnecessary tutting when eventually I was found a table. At no time during my booking-in was it suggested that a reservation was necessary. The table that I was given sat immediately under a chilling draught from the air conditioning which made my experience less than appealing. The food was in parts very good but everything was spoilt by an unnecessary heavy sauce that just killed the dish. Having consumed my main course, I then sat for 20 minutes waiting for my plate to be cleared. The Maitre D' bustled around like a preened peacock but without any vision. The staff worked like robots never looking to the left or right and with any enthusiasm or care. The level of service was just dreadful. When eventually my very expensive coffee arrive is was verging on tepid and delivered with the most inappropriate sweet treats that would have been more suitable for afternoon tea. Dinner in the restaurant with its wonderful view could and should be much better. Breakfast was the complete opposite to my evening experience. Unfortunately I encountered a large group of Chinese guests which made breakfast a challenge. Despite this, the staff were extremely pleasant and attentive especially under the circumstances.

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