Mercure Livingston Hotel

“Disappointing”

This is the third year running we’ve stayed here as a base to visit nearby family. Both previous times I’ve commented on the need for refurbishment, it’s very 90’s. Our room was a ‘privilege’ room but was in the worst condition of the 3 we’ve stayed in. The curtains need replacing, the linings have… more

This is the third year running we’ve stayed here as a base to visit nearby family. Both previous times I’ve commented on the need for refurbishment, it’s very 90’s. Our room was a ‘privilege’ room but was in the worst condition of the 3 we’ve stayed in. The curtains need replacing, the linings have been repaired several times but still in tatters. The wallpaper has peeling edges in several places, carpet has many stains. One ceiling down light bulb not working, (there are only 3), one bedside light and the desk light not working, meaning all lights on or one bedside lamp on. Reported this to reception who offered to try and find us another room but we’d already unpacked. Leisure facilities still closed 3rd year running. Good points- clean, great staff, lovely breakfast, soft drinks in fridge, good location

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“Disappointing”

Arranged a works festive dinner for 17 people which was held in a private room. Just like others the décor could do with being brought into the 20th centaury. The room itself had 2 ceiling decorations the table was set with some Christmas candles n tinsel with the usual crockery and glasses. What w… more

Arranged a works festive dinner for 17 people which was held in a private room. Just like others the décor could do with being brought into the 20th centaury. The room itself had 2 ceiling decorations the table was set with some Christmas candles n tinsel with the usual crockery and glasses. What was disappointing was one the windows was not cover by curtains but an old piece of net which had seen better days. The food on the whole was good but the service unfortunately was not. We never received any drinks until after the starters had arrived the drinks glasses not in use were not removed from the table neither was the side plates which were on the table until we left. Trying to get additional rounds of drinks also proved difficult I just don't think that they had enough staff in to be able to cope with the service between our function and other customers elsewhere in the hotel. Staff who were working were very pleasant and did what they could to accommodate our function. We had paid extra to have tea / coffee and mince pies and although the drinks arrived no mince pies. I did however get what I had paid extra for them back.

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