Mercure Edinburgh City - Princes Street Hotel

“Mercure Hotel, Princes street Edinburgh”

Returning guest to the Mercure Room with the view of Princes Street gardens is my favourite and Kim and Anna at reception made sure I wasn't disappointed. The location is perfect for a city break. 5 mins from the railway station, and bus and tram access directly outside. The standard of rooms has... more

Returning guest to the Mercure Room with the view of Princes Street gardens is my favourite and Kim and Anna at reception made sure I wasn't disappointed. The location is perfect for a city break. 5 mins from the railway station, and bus and tram access directly outside. The standard of rooms has remained high during all my stays here. The unpredictable Scottish weather kept us inside the hotel for longer than expected, but Andre, Lisa and Anna of the restaurant staff made sure we were well catered for. I believe the Mercure offers the best value for a city centre hotel, and I will keep returning if the rates and standard remain the same.

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“Poor availability”

We were initially put into an accessible room, even though we did not book one, the receptionist said we had. When I showed them our booking, which was a flexible rate bed and breakfast king room with castle view, they insisted we had booked an accessible room. THEN, we were told the floor that w... more

We were initially put into an accessible room, even though we did not book one, the receptionist said we had. When I showed them our booking, which was a flexible rate bed and breakfast king room with castle view, they insisted we had booked an accessible room. THEN, we were told the floor that we were to stay in are all under construction and so we were put into a very small room with extremely limited space. Very disappointed in this hotel. The only redeeming feature was the view.

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“Hospitality - forget it!”

The highlight of this hotel is its proximity to the major Edinburgh attractions - the art galleries, museums great shops and lovely places to eat and the prices are reasonable. We had ordered a room with facilities to cater for my needs as a partially disabled 80 year old and this room was just w... more

The highlight of this hotel is its proximity to the major Edinburgh attractions - the art galleries, museums great shops and lovely places to eat and the prices are reasonable. We had ordered a room with facilities to cater for my needs as a partially disabled 80 year old and this room was just what was needed - relatively spacious, clean, comfortable and with excellent views over Princess Street - however, the noisy and incessant clatter from the delivery vehicle to Marks and Spencer, throughout the night and which is virtually next door, meant one sleepless night for both of us for if the window was closed the room became uncomfortably hot. The front desk needs someone who knows what the word HOSPITALITY really means, disseminate to the staff throughout the hotel and make sure they know what their job entails. We arrived, tired, following a long journey and having to carry cases and bags, to be met met with sheer indifference by receptionist Samson and a trainee. We all had the distinct impression that they thought this was acceptable behaviour, until I told them in no uncertain terms my interpretation of how guests should be received and welcomed. Would I go again? Probably not, as feeling valued and welcomed are part of a holiday - and there are other nearby places to explore which may well welcome our hard-earned cash with true Scottish hospitality and warmth.

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