Kimpton Charlotte Square, An Ihg Hotel

“Awesome Place to Stay, Treat Yourself.”

Brilliant hotel! We loved everything about our stay here. We were upgraded into the junior suite and the room was spacious. The bed was extremely comfortable making it easy to sleep in. The staff was incredibly helpful and the valet service was a life saver. If you're driving for your first time in… more

Brilliant hotel! We loved everything about our stay here. We were upgraded into the junior suite and the room was spacious. The bed was extremely comfortable making it easy to sleep in. The staff was incredibly helpful and the valet service was a life saver. If you're driving for your first time in the UK, navigating down to Charlotte Square can be intimidating, but we managed to make it to our destination and kept to the left. We were able to snag a spot on George St and the Valet went out and found it for us and parked it. Well worth the $45 a day. The hotel is in the perfect location to walk to everything you most likely want to see near Edinburgh Castle and the surrounding area. Plenty of good restaurants, a starbucks, and the Gin Distillery. I would stay here again in a heart beat. The hotel has multiple restaurants to include the awesome Aizle restaurant.

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“Stunning hotel, inside & out”

We loved our recent stay at the hotel. We were offered an upgrade to a king room before we arrived and quickly agreed to pay more. This turned out to be a great choice for us since we stayed for 6 nights. The staff were warm and friendly and we truly felt welcome.

“Six Things We Liked and Three Things We Disliked About Kimpton Charlotte Square”

We stayed at the Kimpton Hotel for a week. Here are six things we liked and three things we didn't like: SIX THINGS WE LIKED: 1. Exceptional service.The staff are clearly well-trained—friendly, courteous, and professional. We had great interactions with everyone, from the front desk to the restau… more

We stayed at the Kimpton Hotel for a week. Here are six things we liked and three things we didn't like: SIX THINGS WE LIKED: 1. Exceptional service.The staff are clearly well-trained—friendly, courteous, and professional. We had great interactions with everyone, from the front desk to the restaurant and room service teams. Although we had an issue with the bed (discussed below), they really went above and beyond to try to resolve it. 2. Great location. It’s about a 30-second walk to Rose Street, a 1-minute walk to Princes Street, and a 10-15 minute walk to the Royal Mile. Plenty of restaurants are within walking distance. 3. Nice bar and restaurant. Baba, a Lebanese restaurant connected to the hotel, has a nice bar and happy hour from 5-6 p.m. We had dinner at Baba once; while it wasn’t exceptional, it was good. Unfortunately, we didn’t have time to try Aizle, the fine dining restaurant, but we heard great things about it. 4. Room upgrade through AMEX.We booked our room through AMEX Travel and were upgraded to a larger room. We stayed in room 573, which was a comfortable size—not huge, but definitely not a shoebox either. 5. Decent breakfast. The breakfast was okay! I wouldn’t pay £30 for it, but since it was included in our AMEX booking, it was a nice addition. 6. Good gym. The gym has enough equipment for a solid workout. While it's not as nice as the Caledonian or the Sheraton, it did the job! THREE THINGS WE DIDN'T LIKE: 1. The mattress. Wow, I could've slept on the floor and not noticed a difference—that’s how firm the mattress was! I complained to the hotel about it, and they tried to resolve the issue by adding pillow tops and extra duvet covers, but it didn't make a significant difference. Because of this, I was unable to get a good night's sleep. It was easily the worst mattress I've ever experienced in a hotel, especially at a 5-star establishment. I’m unsure if all the mattresses are the same, but I would definitely avoid the mattress in room 573. 2. Mediocre food. As I mentioned earlier, breakfast was included through our AMEX card, which was a nice perk. However, I would not be happy if I had paid £30 for the breakfast buffet; it simply wasn’t great. Beyond breakfast, we ordered room service twice and were unimpressed both times. 3. Flawed shower design. While the shower had great water pressure and heat, the design was flawed, leaving the floor covered in water every time we showered. IN SUMMARY: While the staff and customer service were exceptional, we won't stay here again. We typically stay at the Caledonian but wanted to give the Kimpton a shot. If you're going to spend money on a 5-star hotel, I recommend the Caledonian over the Kimpton.

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“NICE ROOM BUT CONFUSING HOTEL”

The room was nice as well as the bathroom… however the hotel lobby is a menagerie of partitions deviding the restaurant and the lobby with lots of different decorating from farmhouse to bohemian to uk classic? Not really sure of the purpose. I was using ihg points and was downgraded then upgraded… more

The room was nice as well as the bathroom… however the hotel lobby is a menagerie of partitions deviding the restaurant and the lobby with lots of different decorating from farmhouse to bohemian to uk classic? Not really sure of the purpose. I was using ihg points and was downgraded then upgraded🤨🤨if you know what I mean. Wonderful location however to castle and Waverly station! Staff was nice and maids were very very helpful refreshing towels etc.

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