Eliza House

“Average hotel with a good location”

When searching for hotels, this one was the cheapest option, so our expectations were low. However, we were pleasantly surprised, and our stay was quite nice. The hotel is (to say the least) in poor condition and in need of modernization, but this didn’t matter much to us, as we were only at the h… more

When searching for hotels, this one was the cheapest option, so our expectations were low. However, we were pleasantly surprised, and our stay was quite nice. The hotel is (to say the least) in poor condition and in need of modernization, but this didn’t matter much to us, as we were only at the hotel to sleep and relax. The hotel is well located within walking distance of the Royal Mile and the city center, which was our main focus when choosing a hotel. The hotel is in an area with many good restaurants and cafes that are not as expensive and “touristy” as those closer to the center. The staff was very friendly, and the room cleaning was completely satisfactory. All things considered; we had a fine stay.

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“An ok hotel”

Positives: The staff were lovely and very welcoming. The room had complimentary tea and coffees and then in the mornings they had breakfast snacks in the foyer. I really appreciated that they didn't charge us an obscene amount (we had come up for taylor swift) like some other hotels and had kept th… more

Positives: The staff were lovely and very welcoming. The room had complimentary tea and coffees and then in the mornings they had breakfast snacks in the foyer. I really appreciated that they didn't charge us an obscene amount (we had come up for taylor swift) like some other hotels and had kept their prices the same. The beds were very comfortable. The hotel is in a lovely quiet area and we had a great night sleep. The rooms had lots of storage space. Negatives: The hotel was clearly once very impressive but is now very tired. It smelt quite strongly of damp and the bathroom filter was disgustingly mouldy. The bathroom was dated, but did the job, but it was quite dirty. Lots of dust which showed it hadn't had a proper clean in a long time. We stayed in a triple room and there was no lock on the bathroom door, and it didn't even stay closed, which made it a bit awkward when going to the toilet.

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“Fair Stay”

This was clearly once a nicer hotel, but it's now rather shabby and needs some updates. I slept well enough and the room was spacious. Maybe it was just my room, but but the room didn't look like the photo on the website; it looked familiar but as though someone had gone in and taken out the nice t… more

This was clearly once a nicer hotel, but it's now rather shabby and needs some updates. I slept well enough and the room was spacious. Maybe it was just my room, but but the room didn't look like the photo on the website; it looked familiar but as though someone had gone in and taken out the nice things after the photo was taken. The heater needed an instruction card, sometimes we could figure out how to work it and sometimes we couldn't. The wardrobes were attached to the wall but were leaning so far forward they looked like they were going to fall over. There were only a few hangers provided, all but one of them children's size. The bathroom was what really let things down. There was a slight step up into the bathroom and the laminate was peeling off it, so quite a tripping hazard. The bath/shower was very tall and difficult to step out of - a step stool would have been a help. One day there was no warm water for my dad's shower, but then plenty for mine after and we couldn't figure out why. Then the next day despite setting the dial to warm and fiddling with it, my shower was pretty tepid. The toilet sometimes flushed better than others, which seemed to do with the looseness of the handle. There was a lot of empty space under the counter with the sink, which I think would be a good place to put a small shelf for towels and the hairdryer. The hairdryer was stored in a dresser drawer and we didn't find it until the last morning. The staff were friendly and the packaged pastries/granola bars/sweets available were handy to grab and go. Something we thought was kind of odd was that the staff would ask us to leave our keys at the desk when we went out and pick them up them we returned. The issue was that when we returned and ask for our keys, no one ever asked for any ID or to check that we were, in fact, the people staying in that room and there were new desk attendants at least once who had never seen us bit just handed over the room key without questions. You receive a discount for booking directly from their website, which was nice.

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