Carberry Tower Mansion House And Estate

“Highly recommend”

Went for afternoon tea, very good indeed excellent service, lovely grounds, quality food well worth a visit. Very helpful and professional staff, helped with redeeming my voucher, they could have said it's my problem but could not help enough. Re-booked for overnight stay.

“Disappointed - evening meal”

Booked dinner for special birthday (and told reception when booking - that didn't transcribe into any action - not even a happy birthday welcome). Miniscule one breast of wood pigeon for starter - two breasts would have been much better. Main course was nice, but small. Marmalade pudding was suppo… more

Booked dinner for special birthday (and told reception when booking - that didn't transcribe into any action - not even a happy birthday welcome). Miniscule one breast of wood pigeon for starter - two breasts would have been much better. Main course was nice, but small. Marmalade pudding was supposed to be served hot - it was cold and dried up - the waitress apologised and said it should have been hot and the chef just shrugged in the background, like he couldn't be bothered- we sent it back. The chocolate mousse presentation looked like a dogs dinner and didn't taste great. Expensive for what it was. Lovely setting but came away hungry and disappointed. Had a lovely afternoon tea a few months ago, so I was expecting much better.

less

“Poor service. Not a castle experience”

We spent two nights in the Royal suite. It is huge, spectacular, and well renovated. Bathroom is magnificent. Other suites are beautiful too. On the other hand, note that Classic rooms are minuscule and to be avoided. The grounds are beautiful and we walked a lot in the beautiful estate and the adj… more

We spent two nights in the Royal suite. It is huge, spectacular, and well renovated. Bathroom is magnificent. Other suites are beautiful too. On the other hand, note that Classic rooms are minuscule and to be avoided. The grounds are beautiful and we walked a lot in the beautiful estate and the adjoining ones. The old public rooms on the first floor take you back centuries ago. However, there are many negatives. Service performed by mostly-untrained young staff. Some among other examples: At reception, we were greeted by a young lady who gave us the keys and simply pointed us to how to reach our room. When we asked about the history of the castle, she simply pointed to a QR code on the reception desk. There was no one waiting behind us, so no reason to rush us. We paid a lot of money and expected a more “castle” welcome as we get in other such Scottish residences. We travelled hand luggage and did not bring toothbrush. There was only one in the suite amenity, so we requested another. Then we went down to the reception and a young guy wrote it on a post-it, but we never got it during the two days. Late afternoon, I asked for an adaptor for my European shaver that could not go on a British plug. The receptionist apologized that guests had borrowed them all and that she would give one the next morning when guests checked out. We never got one. The dinner and breakfast are served in modern rooms that are very unattractive and have the feel of cafeterias. Dinner is expensive, the dishes have an ambitious description but the food is mediocre. Two of us ordered some lamb, rare. Came three minuscule slices, badly overcooked. Just like six mouthful. When we left, we noticed that guests had the same dish with three times the size of meat. Again, poor service which I will not detail. Scottish Breakfast is a disgrace. It is buffet style, with limited hot choices. Only scrambled eggs, which are heated for hours and very mushy. The ham is completely dry given its reheated treatment and floating in fat. As mentioned before, the room looks like a cafeteria and the only positive is that coffee is served in silver pots. However, that coffee is completely diluted with water. To summarize, the stay is worth it for the beautiful suite and estate. However, service and food is very far from what is expected in such a 4* hotel or what we experienced in our stay in all other castle hotels.

less