Britannia Edinburgh Hotel

“Better than expected”

After reading reviews and staying in other Britannia hotels I didn't have high expectations. I have been pleasantly surprised. We stayed in room 116 - it certainly appeared to have been recently painted and bathroom sealant was white and clean. Previous hotels have been in need of tlc. Room was s… more

After reading reviews and staying in other Britannia hotels I didn't have high expectations. I have been pleasantly surprised. We stayed in room 116 - it certainly appeared to have been recently painted and bathroom sealant was white and clean. Previous hotels have been in need of tlc. Room was spacious and everything we needed. We were on a coach trip and evening meal was included. £19.95 for 3 courses if you paid. Food was dreadful 😫 sloppy mash, hard roast potatoes and frozen vegetables. Pleased we'd arranged to eat out on our second evening. Drinks reasonably priced. 15min walk to Princes Street.

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“Lovely location but hotel had been neglected”

On arrival the reception woman was not rude but certainly did not make me feel welcome, there is a unpleasant smell. The outside has been badly neglected and the back of the hotel which is next to a beautiful river and waterfall is like a work site full of shipping containers, which is a shame as i… more

On arrival the reception woman was not rude but certainly did not make me feel welcome, there is a unpleasant smell. The outside has been badly neglected and the back of the hotel which is next to a beautiful river and waterfall is like a work site full of shipping containers, which is a shame as it could be a lovely area, my room was clean, I worked in 5 star hotels for years so I now what to check, and I also know that most of hotel staff work really hard and have to put up with a lot of grief of guests, I pulled out the bed and there was empty glasses and tissues so they obviously did not hoover under the bed, but I find that in most hotels, and when I made a cup of tea it tasted horrible where the kettle had been left with water in and it had not been rinsed properly, but saying all that the bed was comfortable, the pillow was not it was hard, but the bedding was clean and the towels were good quality, I read a review from the same week about the noise from the road which I do not understand as the roads are dead, I had my window ajar all night so I could hear the waterfall and I never heard any traffic, The breakfast was overpriced but that's the case in most hotels, The room did have a damp smell and when I had a shower the smell become really bad were they have had a leak they also use shower curtains which usually end up getting the floor soaking they need glass panels instead, the bathroom was very clean, the tiles next to the bath had no yellow stains which are made from bodyfat they were very clean. I had to buy plug ins to get rid of the smell. The head housekeeper needs sacking they obviously do not care the back seating area for example could be cleaned up in a few hours and there are too many neglected areas that could be nice with not much work, its not bad its like they do not care, they are sitting on a lovely location but they are not making the most of it, it is a shame, it could be a gem, if they had the right housekeeper and manager

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